Service Manager, Mobile Solutions in Durham NC

Full-time @Steris in Customer Service , in ERP , in Field Service , in Inspector , in Manufacturing , in Quality , in Service Manager , in Siebel , in Technology
  • Durham, NC, US, 27703 View on Map
  • Apply Before : January 3, 2023

Job Description

Join Steris as Service Manager, Mobile Solutions in Durham North Carolina. At the Steris you will perform tasks as listed below, Apply Steris Clinical Support, Operations & Education careers in Durham NC.


Position : Service Manager, Mobile Solutions

Job Category: Clinical Support, Operations & Education

Work location : Durham, North Carolina

Job Segment : Service Manager, Field Service, Siebel, ERP, Inspector, Customer Service, Manufacturing, Technology, Quality



At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
The Service Manager is responsible for implementing and maintaining a successful maintenance program that includes maintenance, repair and improvement of the Mobile Solutions Mobile SPD Fleet for North America. This shall include the responsibility of keeping electronic documents through Siebel updated and current. This position shall provide reports on the Mobile fleet status and performance as requested. This role will require up to 50% overnight travel. 

Work to maintain and increase Customer satisfaction as it relates to the Mobile Solutions SPD deployments.
Plans and coordinates external and internal resources for all maintenance and repair activities of the Mobile Solutions fleet.
Provide Customer and Technician support by utilizing technical knowledge to determine and/or identify the issues and propose solutions to resolve issues.
Recommends and participates in the planning and implementation of improvement projects for the fleet.

Duties – cont’d

Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
Negotiates for the best terms possible with suppliers.
Evaluates the effectiveness of, and makes necessary adjustments to, regularly scheduled preventative maintenance on the fleet.
Plans and implements fleet and/or safety related continuous improvement projects.
Analyzes unplanned downtime, develops corrective actions and establishes a proactive plan to reduce or eliminate future occurrences.
Enforces and promotes the Preventive Maintenance Program and reviews effectiveness annually. 
Ensures all paperwork for planned and unplanned maintenance is complete and properly entered into Siebel.
Maintains customer deployment documentation responsibility for deployed units and provides copies upon client request.
Enforces safety practices such as Lockout/Tagout and proper use of PPE by him/her self and by all technicians in the department.
Must be proficient in the requirements of the Mobile Solutions Installation Specialist position and shall be required to provide on the job training to the technicians in these roles.
Contributes in a team effort by performing according to the guidelines outlined in the STERIS Code of Business Conduct, the GMP, Lean principles and other directives; supports the directives and decisions of higher level management and performs other duties as assigned. 
Promotes a team environment based on Safety, Quality and Productivity to meet the established goals set forth by the company.
Other duties as assigned.




Education Degree
High School Diploma or GEDRequired Experience

8 years field service experience
Associate’s Degree and 2 years direct experience with Mobile SPD’s (or equivalent industry experience) or High School Diploma and 10 years direct experience with Mobile SPD’s (or equivalent industry experience)
Proven ability to efficiently manage projects – 4 years
Proven front-line customer management – 4 years


STERIS is a $3B, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Nearest Major Market: Durham

Nearest Secondary Market: Raleigh

Job Tags : Steris careers in Durham, Clinical Support, Operations & Education jobs in Durham NC, Service Manager jobs hiring, Field Service jobs in Durham, Siebel careers, Durham jobs in Service Manager sector, Jobs nearby in Durham North Carolina, Steris hiring nearby me in Durham NC, ERP jobs,

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