Join Steris as eCommerce Business Analyst in Mentor Ohio. At the Steris you will perform tasks as listed below, Apply Steris Marketing/Communications careers in Mentor OH.
Position : eCommerce Business Analyst
Job Category: Marketing/Communications
Work location : Mentor, Ohio
Job Segment : Business Analyst, Interactive Marketing, Online Marketing, Product Development, Communications, Finance, Marketing, Research
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
The eCommerce Business Analyst supports STERIS’s ecommerce program with responsibilities including: managing the product development workstream by defining, gathering and clarifying requirements for product enhancements; analyzing and improving the digital Customer experience; owning site quality testing and verification; proposing site improvements and fixes; compiling dashboards and creating reports; and project support. Working closely with ecommerce program management, IT, merchandising and online marketing personnel, the eCommerce Business Analyst plays an important role in managing the smooth functioning and continuous improvement of the ecommerce program’s product workstream by facilitating effective execution and ensuring Customer satisfaction.
Defines the eCommerce platform’s strategic product roadmap and prioritizes projects and resourcing within the product development workstream in coordination with the program manager.
Gathers and analyzes requirements for epic enhancements and initiatives as outlined by the program roadmap, translates requirements into actionable tasks and tickets for the program backlog.
Manages the eCommerce product backlog in JIRA, ensuring that priorities are up to date and tickets have complete information.
Partners with IT to facilitate release management activities; leads sprint grooming, planning & retrospective ceremonies.
Accountable for the execution of release acceptance validation (RAV) testing in support of the product development workstream.
Leverages digital experience tools to analyze the Customer experience, inform the product roadmap, and populate the product backlog.
Develops user stories and identifies site enhancements that improve the Customer experience and interfaces with the IT team to ensure that requirements are understood, actionable, and delivered.
Manages the delivery of projects within the scope of the product workstream; develops requirements documents and project plans to ensure milestones are met and projects are successfully completed within the given timeline
Maintains and updates documentation such as business requirements, testing scenarios, specifications, etc.
Reports potential product issues and proposes options to remedy.
Collaborates with Online Marketing & Merchandising resources to develop product enhancements to meet cross-promotional requirements.
Supports Marketing, Content, and Merchandising workstreams with implementation of initiatives by serving as a subject matter expert (SME) of platform & product capabilities.
Develops dashboards and creates accurate and timely reporting of key performance indicators (KPIs) to spot and analyzes trends in the digital product experience.
eCommerce Customer Experience Support
Supports Customer issues resolution as the product SME. Escalates issues to relevant stakeholders as required.
Analyzes trends in Customer issues in order to identify areas for improvement to the Customer experience.
Demonstrates and trains internal and external Customers on the eCommerce site and creates supporting documents and materials as required.
Supports the continuous improvement initiatives within the function, including standard work and the root-cause-countermeasure process in support of key performance indicators (KPIs)
Works within the department’s Lean tracking tools and provides data as needed for monthly documentation of performance against agreed-upon KPIs
Participates in Kaizen events when appropriate and supports the action plans that result from those events
Bachelor’s degree and a minimum 5 years of experience in eCommerce and software development lifecycle
Thorough knowledge and understanding of eCommerce sites, including website and product maintenance with CMS Admin tools as well as the governing policies and procedures.
Experience with ticketing software (JIRA, TFS, etc)
Experience with Agile methodologies
Excellent communication skills (verbal & written) with ability to turn complex concepts into simple language; comfortable interacting with Customers if required
Technology fluency and ability to learn new applications/platforms quickly and thoroughly
Strong analytical ability relative to IT systems and web performance metrics, trends, user experience such as Google Analytics, FullStory, and voice of Customer tools to identify opportunities and prioritize work
Detail-oriented and self-motivated with a strong sense of urgency; fulfilled by driving action
Ability to work well independently and collaboratively in a team environment
Strong organizational skills, ability to prioritize and multi-task
STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics. We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.
Nearest Major Market: Cleveland
Nearest Secondary Market: Akron
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