Senior Manager, Clinical Services – Travel in Buffalo NY

Full-time @Steris in Business Development , in Clinical Research , in Healthcare , in Medical Research , in Public Health , in Sales , in Sterile Processing
  • Buffalo, NY, US, 14201 View on Map
  • Apply Before : January 3, 2023

Job Description

Join Steris as Senior Manager, Clinical Services – Travel in Buffalo New York. At the Steris you will perform tasks as listed below, Apply Steris Clinical Support, Operations & Education careers in Buffalo NY.


Position : Senior Manager, Clinical Services – Travel

Job Category: Clinical Support, Operations & Education

Work location : Buffalo, New York

Job Segment : Sterile Processing, Business Development, Clinical Research, Medical Research, Public Health, Healthcare, Sales



At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
Oversees the management and facilitates production and quality within Customer IPS engagements.   Ensures Customer expectations are met by pro-actively managing activities and complying with contractual obligations. Provides on-site support, training, and communication to ORC. Ensures proper operational processes are followed by all members of the team in conjunction with the standards set forth by the Department of Health, TJC, DNV, OSHA, CDC, AAMI and AORN. #LI-AP1

Ability to motivate and manage a leadership team to provide excellent day-to-day service to support operations and ensure delivery of contracted deliverables and company initiatives.
Collaborates with the STERIS Business Development partner to ensure Customer and STERIS expectations are defined, achievable and properly communicated to the Customer.
Ability to reset and maintain expectations through the engagement to achieve   contracted deliverables
Determines the appropriate resource requirements to properly align staff to meet contract deliverables and ensures leadership team possesses this same ability
Ability to manage staff at multiple locations within a small geographic area.
Motivational leader that possesses the ability to build and maintain Employee Engagement and instill a culture of safety and retention



Ensure delivery of Customer Key Performance Indicators (KPI’s)
Works in collaboration with the onsite facility resources to manage and develop the Customer relationships
Resolve Customer issues in a timely and efficient manner by discovering the root causes of problems and processes and develops a plan with measurable outcomes to track progress

Duties – cont’d

Demonstrates comprehensive understanding of the contract(s) and maintains strong relationships to ensure a high-quality product is provided in relation to contractual scope
In conjunction with Business Development Team and on-site resources, facilitates Business Reviews with the Customer, Senior Management and Business Development to review KPI’s and contractual expectations



Demonstrates understanding of the Instrument Processing Division’s processes and the ability to manage, train and implement in engagements while focusing on continuous improvement
Develops and enforces the implementation of policies, new processes, procedures, product conversions, new services, and programs in conjunction with the contract and STERIS to improve Customer service
Possesses the ability to effectively manage a P&L to ensure Customer deliverables are met while staying within budget
Uses Non-conformance documentation to identify areas of deficiencies and creates Corrective Action Plans to manage improvement
Ability to effectively translate and implement business strategy

Education Degree
Required Experience

Bachelor’s degree and 5+ years of leadership experience in SPD or related field, or High School Diploma and 10+ years of leadership experience in SPD or related field.
Must have good working knowledge of Microsoft Office applications (4+ Years)
Must be proficient in project management and strategic thinking (5+ Years)
Effective negotiating and influencing skills.
Active certification in sterile processing/central sterile via CBSPD or HSPA required. If not certified at point of hire, it must be obtained within 12 months of hire
Must possess excellent verbal and written communication skills.
Excellent multi-tasking, priority setting capabilities.
Must possess solid managerial, analytical, organizational skills and financial acumen. 
Must have solid understanding and leadership experience in Lean Manufacturing.

Preferred Experience

Medical instrument knowledge (1+ Years)
Knowledge of Sterile Processing, Operating Room and Material Management functions (1+ Years)


Ability to work in a fast-paced dynamic environment
Possess an understanding of accountability tools – Coaching documents, MBOs, Performance Reviews
Ability to stay calm and maintain a high level of professionalism under high pressure situations
Ability to conduct root cause analysis
Ability to build project plans


STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Nearest Major Market: Buffalo

Job Tags : Steris careers in Buffalo, Clinical Support, Operations & Education jobs in Buffalo NY, Sterile Processing jobs hiring, Business Development jobs in Buffalo, Clinical Research careers, Buffalo jobs in Sterile Processing sector, Jobs nearby in Buffalo New York, Steris hiring nearby me in Buffalo NY, Medical Research jobs,

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