Join Steris as Equipment Service Technician in New York New York. At the Steris you will perform tasks as listed below, Apply Steris career in New York NY.
Position : Equipment Service Technician
Job Category: Service/Technical Services
Work location : New York, New York
Job Segment : Technician, Maintenance, Engineer, Electrical, Outside Sales, Technology, Manufacturing, Engineering, Sales
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Our team of Equipment Service Technicians build the foundation of trust and exceptional service support. They strive for One Of A Kind experiences as they perform immediate equipment servicing and identify, quote and coordinate service offerings to meet Customer needs.
You would perform effective on-site preventative maintenance, troubleshooting, repair, equipment modification and installation support on complex mechanical, electro-mechanical and electronic units primarily in a hospital environment under a highly regulated, time-sensitive environment. Our technicians provide Customers with basic information, pricing and options, and focus on clear, proactive communications during all service phases to optimize Customer operations. Partnering with cross-functional teams (Tech Support, Engineering, Service Contract Management) and escalates issues appropriately, while utilizing advanced technology platforms to complete compliance-regulatory requirements and resolve issues.
This position may be elevated to an Equipment Service Technician II role for candidates that possess an appropriate level of relevant experience as determined by STERIS.
Customer Focus & Retention – 30%
Technical Professional, Compliance-Regulatory and Continuous Improvement – 60%
Customer Growth – 10%
Drives Customer satisfaction as a first point of contact through pro-active, professional communication and commitment to resolving Customer’s issues/problems expediently.
Utilize Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures. Fulfill vendor credentialing in accounts as needed.
Manages STERIS assets utilizing electronic inventory management platform to maintain inventory, tools, personal protective equipment, vehicle, etc. to prescribed levels.
Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitive equipment, systems and components.
Manages time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.
Perform daily administrative duties using multiple application platforms and technology equipment (laptop, smartphone, related software). This includes, but is not limited to scheduling, effective communication, managing parts trunk stock, daily completion of service reports and activities while on site; Learning new technologies and software applications as they become available to improve productivity.
With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory, and builds competency to be a trusted advisor, communicate leads to management and sales staff.
All other duties as assigned.
High School Diploma or GED with a minimum of 4 years of work experience, including 2 years mechanical/technical directly related experience (e.g. mechanical, electrical, plumbing, HVAC, automotive).
Customer and team engagement experience.
Basic computer skills (MS windows/email, navigation, mobile app, data input into multi systems).
Effective written and verbal communication skills.
Valid driver’s license and the ability meet all required background and physical assessment elements to obtain & maintain existing and new vendor credentialing requirements.
Ability to work flexible hours, sometimes outside “normal business hours” and including overnight travel (amount may vary based on district geography).
Ability to establish effective home office (High Speed internet, conducive working space, secure company owned equipment and info).
*Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.
STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics. We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.
STERIS strives to be an Equal Opportunity Employer.
Nearest Major Market: Manhattan
Nearest Secondary Market: New York City
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