Customer Care Representative in Mentor OH

Full-time @Steris in Customer Service jobs , in Customer Service Representative jobs , in Database jobs , in Healthcare , in Medical jobs , in Oracle jobs
  • Mentor, OH, US, 44060 View on Map
  • Apply Before : August 18, 2022

Job Description

Join Steris as Customer Care Representative in Mentor Ohio. At the Steris you will perform tasks as listed below, Apply Steris career in Mentor OH.

 

Position : Customer Care Representative

Job Category: Customer Operations/Customer Support

Work location : Mentor, Ohio

Job Segment : Customer Service Representative, Medical, Oracle, Database, Customer Service, Healthcare, Technology

 

Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
The Customer Care Representative’s primary role is to manage inbound calls by providing order placement, service dispatch, technical product assistance and order issue resolution support to Customers as well as cross functional groups within STERIS.  Individual is responsible for managing calls from multiple queues ensuring department objectives are met and supporting the product line for US and Canada.
Duties

Professionally handle incoming requests from Customers and ensure that all tasks are performed and issues are resolved both promptly and thoroughly
Accurately and efficiently record Customer purchase order data into Oracle; orders are received via phone, fax, email, EDI and Internet
Process service dispatch calls through Siebel according to Customer requests
Page information to Technicians; escalate as needed
Monitor Dispatch board until each page is accepted by the Technician
Manage Customer contract response level as indicated to meet Customer expectations
Educate Customer on product inquiries and further reinforce the information with product literature utilizing STERIS Intranet and website, Product Managers or internal reference materials
Research availability on service parts
Quote service parts per Customer request
Interface with freight carriers and Corporate Traffic for shipment routing, tracking and proof of deliveries
Facilitate cross functional communications to ensure proper account setup, orders are free of account or item holds, tax issues are resolved and products are shipped to meet Customer requirements
Research and document Customer complaints into quality system ensuring that all relevant facts and data are captured; escalate issue based on severity of complaint
Run daily reports including un-booked order, process hold, credit card authorization failure and specific product reports as needed
Provide post-order management support including issue resolution
Utilize available resources to update or increase knowledge on products, systems, procedures, procedures and Corporate initiatives
Other duties as assigned

Duties – cont’d
Education Degree
Bachelor’s Degree
Required Experience
Preferred Experience

Bachelor degree in Business or Business discipline
1 to 2 years business experience with direct contact with Customers and Sales

Skills

Strong decision-making skills; understands how decisions impact the Customer and the Company
Strong analytical and problem-solving capabilities
Must demonstrate a high level of professionalism and integrity
Excellent communication skills – written, verbal and presentation
Ability to handle multiple demands from many people and prioritize effectively
Ability to maintain composure under pressure and demonstrate a “can do” attitude
Ability to work well within a Team

 

#LI-EK1

#ZREK
 

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Nearest Major Market: Cleveland

Nearest Secondary Market: Akron

Job Tags : Steris careers in Mentor, Customer Operations/Customer Support jobs in Mentor OH, Customer Service Representative jobs hiring, Medical jobs in Mentor, Oracle careers, Mentor jobs in Customer Service Representative sector, Jobs nearby in Mentor Ohio, Steris hiring nearby me in Mentor OH, Database jobs,

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Required skills