Join Steris as Field Service Representative I in Ottawa . At the Steris you will perform tasks as listed below, Apply Steris Service/Technical Services careers in Ottawa ON.
Position : Field Service Representative I
Job Category: Service/Technical Services
Work location : Ottawa,
Job Segment : Maintenance, Customer Service Representative, Outside Sales, Field Service, Manufacturing, Customer Service, Sales, Bilingual
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Field Service Representative – Ottawa, ON
Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently? Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptional Customer experience? If you want to work for a great company where you will have the opportunity to advance your career, join our growing team as a Field Service Technician in the Ottawa, ON area
This is a great opportunity to join a well-established, global company that will invest in your career growth over the long term. STERIS wouldn’t be where it is today without our incredible, talented people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal.
We offer a comprehensive benefits package, including:
Annual merit bonus and incentive plans
Company vehicle, fuel, uniforms and all necessary tools provided
Company provided credit card, iPhone and laptop
Field based work with some overnight stays required
Business travel and all related expenses paid
Medical, vision, dental, prescription and life insurance
Paid time off that accrues from day one and paid holidays
Service training and coaching program
Opportunities for advancement
What will you do
At STERIS, our Field Service Technicians act as the face of our company by ensuring top-notch service for our customers. In this field-based, Customer-facing role, you will travel to hospitals, laboratories, surgical facilities, and other Customer locations to maintain, troubleshoot, service, and provide calibration and installation support for steam sterilizers, washer/disinfectors, surgical equipment such as tables & lights, and other STERIS products as needed. In addition, you will be responsible for building positive relationships with Customers and colleagues, as well as completing necessary administrative tasks. You will be responsible for the following:
Drive Customer satisfaction through pro-active communication and commitment to resolving Customer’s issues/problems.
Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, perform installations as required, etc.
Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization.
Promote STERIS growth through identifying sales opportunities and recommending STERIS products/services to Customers.
Communicate promptly and efficiently with Customers providing informative status updates.
Be a positive ambassador for STERIS at Customer sites.
This position may be elevated to a Field Service Technician II role for candidates that possess an appropriate level of relevant experience as determined by STERIS.
What do you need
High school diploma or GED with 2+ years of relevant experience required.
Valid driver’s license is required.
Bilingual in French/English
Ability to work flexible hours (at times outside “normal business hours”) and travel as required.
Strong technical, organizational, problem-solving and troubleshooting skills.
Excellent verbal and written communication skills.
Experience with navigating a computer and exposure to Microsoft Office programs.
Comfortable working independently without supervision.
Flexibility to handle multiple, changing priorities.
Willingness to work in a hospital setting that may include visibility to emergency trauma.
Physical working requirements include:
Routine movement such as walking, bending, kneeling, squatting, sitting, standing, reaching, twisting, pushing, pulling and grasping.
Performing work from floor level to above shoulder height. This may include the use of ladders and/or scaffolds.
Routinely lifting, lowering and carrying 1 to 35 pounds, as well as occasionally lifting and lowering 36 to 49 pounds.
Walking and standing for extended periods of time.
Working in confined spaces and under variable temperatures
If you are interested in joining our team, please apply today!
STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics. We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.
STERIS strives to be an Equal Opportunity Employer.
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