Join Steris as District Service Manager in Portland Oregon. At the Steris you will perform tasks as listed below, Apply Steris career in Portland OR.
Position : District Service Manager
Job Category: Service/Technical Services
Work location : Portland, Oregon
Job Segment : Service Manager, Accounts Payable, Medical, District Manager, Developer, Customer Service, Finance, Healthcare, Management, Technology
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
As a strategic field-based leader you will drive a Customer First culture by providing exceptional Customer service, leadership, and talent management to a full-service district. Responsibilities include developing a high performing service team that drives Customer satisfaction and revenue growth and driving service revenue in a district with annual revenue value of $3M – $5M.
Competitive base salary
Annual merit bonus and incentive plans
Car allowance and mileage
Company provided credit card and laptop
Cell phone allowance
Field based work with local travel and some overnight stays
Business travel and all related expenses paid
Medical, vision, prescription, dental and life insurance
401(k) with a company match
Paid time off that accrues from day one and paid holidays
Service training and coaching program
Opportunities for advancement
What will you do
Leads a geographically dispersed service team. Owns talent management and talent acquisition to ensure Customer business expectations are met.
Owns Customer Satisfaction and revenue attainment in the district. Develops financial forecasts and tracks financial performance to ensure profitability of service business.
Monitors and manages employee performance during field visits. Provides feedback, coaching and timely performance discussion and appraisals.
Sets expectations of performance for District and attains or exceeds established operational objectives through the combined efforts of the STERIS team.
Responsible for planning, organizing, scheduling, budgeting, and supervising technical personnel for assigned area to fully satisfy Customer’s service needs.
Completion of Customer needs analysis and the generation of solutions with quotes to meet the identified Customer needs. This includes negotiation, pricing, and renewal management for new and existing business.
Motivate and educate technicians to play active role in providing sales leads and monitoring contract status.
Communicate and enforce current standards, codes, and procedures regarding safe and effective use of equipment, fleet safety and auto maintenance programs, and other policies as required.
Responsible for prompt and accurate submission of expense reports, timecards, service tickets, accounts payable, billing transmittals, and other administrative requirements as assigned by supervisor
Partners with Sales to drive sales and service revenue. Works closely with Sales to facilitate capital, consumable, and service sales joint account planning to maximize the STERIS “Share of Wallet.” Works within the region to promote and secure new business.
What do you need
Bachelor’s degree and minimum of 5 to 7 years in field service management role (managing virtually) leading field teams or equivalent/progressive experience in STERIS Field Service.
Demonstrated ability to provide exceptional Customer service in a business environment. Demonstrated knowledge in resource planning, managing employee performance and basic P&L/budget reporting.
Exceptional written and verbal communication skills.
Ability to travel up to 40%, including overnight to attend Customer meetings and support team development
Proficient in Word, Excel, Outlook, intranet) and strong competency in learning & supporting teams with new technology tools (Apps, SharePoint)
Experience leading a team virtually and in the field
Continuous Improvement training or proven results.
Strong business acumen, and related experience in data analysis, budget management and change management
Must have a valid driver license with minimal moving violations.
If you are interested in joining our team, please apply now!
STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics. We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.
Nearest Major Market: Portland Oregon
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