Join Steris as Returns Coordinator in Mentor Ohio. At the Steris you will perform tasks as listed below, Apply Steris career in Mentor OH.
Position : Returns Coordinator
Job Category: Customer Operations/Customer Support
Work location : Mentor, Ohio
Job Segment : Medical, Field Sales, Inspector, Healthcare, Sales, Quality, Customer Service
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
The Returns Coordinator’s primary role is to provide order management and support as it pertains to quality complaints, returns and credits. Individuals will be responsible for support of our Customers, Sales and Service in both the US and Canada. The Specialist is responsible for investigation of complaints, return requests and/or discrepancies communicated by Customers, Carriers, Sales and Service.
What You Will Do
STERIS liaison for Returns (RMA) business requiring a high level of attention, initiative, and follow up
Manages Customer capital, consumables and parts RMA backlog with daily review and management of scheduled ship dates, investigation and resolution of credit process holds as well as order changes to ensure Customer expectations are met
Required to run reports related to the overall management of orders and RMAs
Develops and maintains business relationship with Customers, Sales and Service while providing excellent Customer Service
Issues capital, consumable and part RMAs
Ensures all actions are completed in accordance with department policies and procedures
Interfaces with the Field Sales and Service and Corporate Accounts to investigate price discrepancies and issue credits as necessary
Collaborates with manufacturing facilities, distribution centers and/or the Credit department to clear up any outstanding RMA issues
Facilitates product complaint information to Quality and Regulatory departments to ensure timely action and resolution
Coordinates product shipment from various plant and vendor locations to designated delivery point
Provides data to Sales, including, but not limited to, pricing, RMA and order status, holds issues, backorders, freight quotes and delivery information
Works with Planning to ensure availability and timely delivery on capital equipment orders
Supports the continuous improvement initiatives within the function, including standard work and the root-cause-countermeasure process in support of key performance indicators (KPIs)
Works within the department’s Lean tracking tools and provides data as needed for monthly documentation of performance against agreed-upon KPIs
High School Diploma or GED
What You Will Need To Be Successful
1 to 2 years business experience
Bachelor’s Degree in Business or Business Discipline
Direct experience with Customers, Vendors, and Sales
STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics. We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.
Nearest Major Market: Cleveland
Nearest Secondary Market: Akron
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