Customer Technical Support Specialist I in Austin TX

Full-time @Steris in Computer Science jobs , in Engineer jobs , in Medical jobs , in Sterile Processing jobs , in Technical Support jobs , in Technology
  • Austin, TX, US, 73301 View on Map
  • Apply Before : August 18, 2022

Job Description

Join Steris as Customer Technical Support Specialist I in Austin Texas. At the Steris you will perform tasks as listed below, Apply Steris career in Austin TX.


Position : Customer Technical Support Specialist I

Job Category: Customer Operations/Customer Support

Work location : Austin, Texas

Job Segment : Technical Support, Medical, Engineer, Computer Science, Sterile Processing, Technology, Healthcare, Engineering



At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
The Customer Technical Support Specialist provides application support to end-users, as well as implementation support and remote installation of STERIS’s suite of proprietary Sterile Processing and Connectivity software products.  This position also provides consultation to Customer IT users for all aspects of the software and its use in a clinical environment, including recommendations to Customers on selection, configuration, and management of hardware and software products used to address their requirements.


This position is home-based and can be located anywhere in the US.
What You Will Do
Customer Technical Support

Provide front-line support to clinical and technical users via telephone, chat, and e-mail
Remote access PCs or servers as needed
Participate in 24/7 technical support coverage on rotational basis
Design custom reports/queries in SQL Server and proprietary software
Troubleshoot issues, identify root causes and provide solutions
Help customer IT staff identify and solve network issues, solve problems related to workstation and server hardware or software affecting software performance
Assist customers in understanding functionality of software
Document activity and interactions with customer support issue


Implementation and Upgrade Support

Participate in implementation and upgrade calls with customers
Assist customers with server and workstation set-up
Assist with database load into customer servers
Test workstation set-up prior to implementation visits
Remotely install proprietary software on customer servers
Document activity and interactions with customer implementations and upgrades



Assist in testing new releases of STERIS’s proprietary software

What You Need To Be Successful

Bachelor’s Degree required. Degree in Computer Science, Engineering, or technical field highly preferred.
3+ years of experience working in technical support of computers, network, applications, etc., or in a clinical environment. Demonstrated capabilities and certifications may be considered as qualifying experience.
Experience in MS SQL Server or databases.
Experience with the configuration of personal and laptop computers, printers, and various other hardware and software required.
Ability to diagnose hardware repairs on computers and equipment and make recommendations for solutions.
System administration of Windows Servers and Workstations.  Understanding of Virtual Machine (VM) setup is desirable.
Technical understanding of networking, internet and databases.
Excellent written and verbal communication skills, customer service skills, troubleshooting and problem solving skills.
Familiarity with ITIL processes is a plus. 
Ability to work independently with minimal supervision.

What We Offer You
This is a great opportunity to join a well-established, global company that will invest in your career growth over the long term. STERIS wouldn’t be where it is today without our incredible, talented people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal.


We offer a comprehensive benefits package, including:

Competitive pay
Annual merit and bonus plans
Training and coaching
Medical, vision, dental and life insurance
401(k) with a company match
Paid vacation time and paid holidays
Tuition assistance
Opportunities for advancement



STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Nearest Major Market: Austin

Job Tags : Steris careers in Austin, Customer Operations/Customer Support jobs in Austin TX, Technical Support jobs hiring, Medical jobs in Austin, Engineer careers, Austin jobs in Technical Support sector, Jobs nearby in Austin Texas, Steris hiring nearby me in Austin TX, Computer Science jobs,

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