Join Steris as Manager, Clinical Education in Boston Massachusetts. At the Steris you will perform tasks as listed below, Apply Steris Customer Operations/Customer Support careers in Boston MA.
Position : Manager, Clinical Education
Job Category: Customer Operations/Customer Support
Work location : Boston, Massachusetts
Job Segment : Sterile Processing, Six Sigma Black Belt, Lean Six Sigma, Six Sigma, Clinical Research, Healthcare, Management
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Our Healthcare Customers are federally mandated (by Center for Medicare & Medicaid Services or CMS) requiring vendors to have the COVID-19 vaccination or an approved exemption. There are select Customers who do not accept any exceptions. Unvaccinated Associates may be excluded from working at a Customer site, require routine testing with an approved exemption (if accepted by the Customer) or have limited Customer access impacting their ability to remain employed. Additionally, we may be required to meet state mandates on COVID-19 vaccination, exemptions and/or booster requirements. This position is a Customer-facing role that falls under a state or CMS mandate.
Responsible for ensuring Customer Education engagements meet contractual expectations while driving positive Customer Experience and continued growth in Educational service offerings. Provides experienced leadership and professional subject matter expertise while interacting with Customer leadership and internal STERIS leadership. Assists senior leadership in setting and achieving STERIS Education goals and objectives. Manages team of Educators ensuring they are properly trained and operating within the guidelines set forth by industry standards and regulations including, but not limited to HSPA, CBSPD, AORN, The Joint Commission, FDA, CDC, DNV OSHA, AAMI and those of STERIS and its Customer facilities.
Demonstrates complete understanding of the Instrument Processing Division’s processes and the ability to manage, train and implement in a contracted facility.
Consults with Customers to ensure contractual expectations are clarified, resources appropriately allocated, and educational schedule is developed and implemented. Provides regular Customer follow-up and communication to ensure positive outcomes.
Ensure Educators are fulfilling the necessary responsibility of accounts, and goal setting based on contract deliverables which may include auditing and reviewing weekly reporting agendas, documentation, and providing guidance and promote customer service to all team members.
Tracks and manages the performance of team across assigned region to ensure all Educators are meeting customer and field management expectations.
Interviews, hires, onboards, assists with training, and coaches employees to meet company objectives and customer requirements.
Completes team documentation and team audits of training records, employee education files and documentation of competency skill level.
Duties – cont’d
Conducts meetings with STERIS IPS employees on a regular basis to communicate timely updates of project objectives and resolve any barriers.
Participates in interviewing, hiring, onboarding and assists with training. Coaches employees to meet company objectives and customer requirements.
Manages PTO schedules across the nation to ensure coverage for all Customer sites.
Ensure effectiveness of twelve-week training module for new employees with or without central sterile processing experience. Must be able to leverage on-site leadership feedback, education documentation, and in person site visits to determine effectiveness of twelve-week training module.
Drive standard staff education action items as well as maintain flexible endoscopy, High-Level Disinfection, and onsite certification courses.
Complete the Train the Trainer program for Customers when contracted and applicable from interview process to competency check completion and education hand off. Ensuring all facility-based policies and procedure are followed during training period, limiting STERIS resource sharing.
Demonstrates extensive knowledge of multi-specialty instrumentation and serves as a resource for staff in SPD.
High School Diploma or GEDRequired Experience
Bachelor’s Degree Required and 4+ years education/training experience, or high school diploma and 12+ years of education/training experience
4+ years Sterile Processing experience
CRCST (HSPA) or CBSPD (CBSPD) Certification required
CER (HSPA) or CFER (CBSPD) Certification required
CIS (HSPA) or CSIS (CBSPD) certification required within 6 months of hire or promotion
CHL (HSPA) or CSPM (CBSPD) or CST (NBSTSA) certification required within 12 months of hire or promotion
Must maintain certification by completing 12 Continuing Education Credit Hours each year, or more if required for a specific certification
Must maintain valid driver’s license, vehicle insurance and be available to operate a vehicle as needed to meet travel requirements.
Must be able to travel to assigned locations and successfully complete Customer’s background and medical standards.
Master’s Degree preferred
Lean Six Sigma – Black Belt Certification preferred
Project Management Certification preferred
Leadership, management, or consulting experience 1+ year
Ability to communicate effectively with supervisor, coworkers, and all levels of hospital staff.
Demonstrated customer centric behavior. Proficient analytical skills.
Models behavior that is appropriate for affiliation with each facility and IPS.
Demonstrated ability to identify, plan, and resolve issues in complex situations.
Requires thorough working knowledge of Microsoft Office applications and is capable of learning software.
Ability to multi-task projects including the ability to plan and organize.
Flexible and self-motivated.
Ability to read and understand applicable Standard Operating Procedures.
Ability to write standard work instructions for processes
STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics. We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.
Nearest Major Market: Boston
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