Join Steris as Field Service Representative I in New Haven Connecticut. At the Steris you will perform tasks as listed below, Apply Steris Service/Technical Services careers in New Haven CT.
Position : Field Service Representative I
Job Category: Service/Technical Services
Work location : New Haven, Connecticut
Job Segment : Outside Sales, Pharmaceutical Sales, Medical Device, Pharmaceutical, Field Service, Sales, Science, Healthcare, Manufacturing
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Our Healthcare Customers are federally mandated (by Center for Medicare & Medicaid Services or CMS) requiring vendors to have the COVID-19 vaccination or an approved exemption. There are select Customers who do not accept any exceptions. Unvaccinated Associates may be excluded from working at a Customer site, require routine testing with an approved exemption (if accepted by the Customer) or have limited Customer access impacting their ability to remain employed. Additionally, we may be required to meet state mandates on COVID-19 vaccination, exemptions and/or booster requirements. This position is a Customer-facing role that falls under a state or CMS mandate.
If you have a growth mindset, love a combination of strategy and hands-on execution, and thrive in a collaborative team environment, STERIS is the place for you to grow as a person. This position works as a Trusted Advisor to STERIS Customers in the maintenance and purchase of medical devices and consumables as part of a high-performance team. You will offer on-site preventative maintenance, troubleshooting, repair, equipment modification, and installation assistance on complex mechanical, electro-mechanical, and electronic systems in a high-stress healthcare setting to provide an excellent Customer experience. You may help STERIS grow by locating and proposing products and services to clients.
What you will do
Provide proactive communication and a dedication to rapidly addressing issues/problems to improve customer satisfaction.
Perform preventative and corrective maintenance on STERIS and related product lines in a safe and efficient manner.
To guarantee a positive Customer experience, provide timely PM performance, service calls, warranty calls, field upgrade programs, and other operations.
Perform minor installations as needed. Perform administrative tasks as assigned, utilizing technology to ensure optimal document preparation, utilization, and completion.
Maintain communication with the District Service Manager to bring him up to date on activities and developments in the assigned region.
Establish and maintain effective communication with customers, managers, support employees, and the sales team.
Identify sales opportunities and recommend STERIS products/services to customers to help the company grow. Leads should be communicated to management and sales employees.
Be a positive representative of STERIS at customer sites.
Respond to common customer and sales questions about equipment operation and performance. At the discretion of the District Service Manager, provide on-site support to the sales organization, limited to recognizing opportunities, size, and utility requirements.
What you will need
High school diploma or GED with 2+ years of relevant experience required. Associate’s or bachelor’s degree in electronics, mechanics, or a similar discipline, plus 1+ year(s) of related experience, is strongly preferred.
The Scientific Division requires general knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices)
Valid driver’s license.
Must travel to customer sites that include, but are not limited to: hospitals, operating rooms, laboratories, surgi-centers, pharmaceutical production facilities, animal research centers, and possibly morgues. May be subject to customer drug testing, customer specific safety training, or customer SOP training.
Flexible scheduling may be required to accommodate customer needs. This may include working outside of an 8:00 AM to 5:00 PM workday and weekends.
Required to live within 50 miles of the center of the territory.
Commute within assigned territory is compensable after the first 30 minutes (or 25 miles) of drive time in the morning and the last 30 minutes (or 25 miles) of drive time in the evening.
The expectation is that all FSR I’s pass an assessment for promotion to FSR II by no later than their 4th annual review with STERIS. Continued employment with STERIS in an FSR capacity is dependent upon the successful completion of the assessment and promotion to FSR II.
STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics. We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.
Nearest Major Market: New Haven
Nearest Secondary Market: Hartford
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