IT Business Relationship Manager in Mentor OH

Full-time @Steris in Customer Service , in Management , in Manager , in Marketing , in Marketing Manager , in Operations , in Relationship Manager , in Supply Chain , in Supply Chain Manager
  • Mentor, OH, US, 44060 View on Map
  • Apply Before : November 15, 2022

Job Description

Join Steris as IT Business Relationship Manager in Mentor Ohio. At the Steris you will perform tasks as listed below, Apply Steris Information Technology careers in Mentor OH.


Position : IT Business Relationship Manager

Job Category: Information Technology

Work location : Mentor, Ohio

Job Segment : Supply Chain Manager, Relationship Manager, Marketing Manager, Manager, Supply Chain, Operations, Customer Service, Marketing, Management



At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
Overall responsibility for serving as the strategic interface with Life Science (LS) Commercial Operations group (business unit) for the purpose of business and IT strategy development, solution discovery, service management, risk management and relationship management. Serves as the business relationship being a liaison between the Life Science business unit and IT (at all levels). Communicates decisions, priorities and relevant project information to appropriate level of IT regarding business requests, projects and initiatives. Proactively shares knowledge of technology risks and opportunities to build competitive advantage and improve efficiency and effectiveness of business unit. Works with Life Science Division functional area senior management and the IT team to determine systems strategies and standards. Establishes, plans, and administers the overall policies and goals for the information technology needs aligned with the divisional business needs. Analyzes the needs of functional business departments, establishes priorities for feasibility studies, researches options/alternatives as they relate to available shared systems and outside services, and presents and prepares capital project requests. Document existing workflow and current business process, gather information on user and business requirements, and drafts system specification. Understands IT system validation concepts and provides documentation and input into the validation process.  This position needs to understand all technology related needs, assist in the prioritization of projects and activities, and ensure that projects align with technology that best provides maximum return on investment. This position will have a direct line of reporting to IT and a dotted line to the SVP/VP of Life Science.

Utilize research and client contact to evaluate and develop technology solutions that are suited to the current and future needs of Global Commercial (Sales, Service, Marketing, Customer Ops, Commercial Ops) Operations division.
Communicate decisions, priorities, and relevant information to appropriate level of IT staff regarding business requests and projects.
Facilitates frequent IT planning and strategy sessions with division leadership and STERIS shared IT services insuring priorities are aligned.
Participates in all Global Commercial Operations business planning and update sessions
Coordinate changes for all business requirements with IT.
Establish IT service level agreement with the business leadership and monitor services are maintained.
Act as the primary point of contact to IT business partners to link business strategies to IT priorities.  
Understand business objectives & strategies.
Identify and prioritize key IT initiatives to support business strategies. 

Duties – cont’d

Manage new initiatives as solution consultant & technology decision maker. 
Primary point of contacts for all new requests from all LS Commercial Operations division when they arise. 
Recommend and drive new projects through demand planning ideation stage.
Ensure IT standards are applied to new solutions
Manage deliveries of IT initiatives supporting the business.
Facilitate ongoing project steering committee reviews.
Provide an escalation path to business during delivery phase. 
Assemble IT team to deliver the solution. 

Education Degree
Bachelor’s Degree
Required Experience

Must be hands-on with technical applications, as well as management to lead projects through full life cycle.
Project Management experience with agile project management methodologies
Experience with the entire Software Development Lifecycle (SDLC)
Ability to quickly learn new technologies, adapt to new environments, and function within a team
Experience with Digital, Mobile, eCommerce, CRM solution platform and one of the BI tools is required.
Ability to solve complex problems or improve existing processes is required.
Healthcare or Life Science industry knowledge and/or experience are required.
Excellent oral and written communications and skilled in the art of persuasion. Comfortable in business situations with external customers and senior leadership
Develops and presents Capital Appropriation Requests (CAR) to secure necessary project funding(5yrs)
Broad knowledge of information technology capabilities and characteristics, software languages and applications, data base technology, communications hardware/software, standards and procedures and data security techniques. Including extensive understanding of enterprise architectures, order management, and supply chain
Direct experience with medical equipment manufacturing and FDA software validation requirements

Preferred Experience

Proven change catalyst in large and complex environments
Highly competent in identifying technology solutions
Experience with Life Science or Healthcare IT solutions and practices
Strong oral and written communications skills
Proven ability to manage large, complex IT projects, effectively delivers results as required
Ability to effective operate in a team
Ability to operate independently under pressure
Demonstrates a high level of cultural awareness


STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.




Nearest Major Market: Cleveland

Nearest Secondary Market: Akron

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Required skills