Administrator, Customer Service Support in Shoeburyness ESS

Full-time @Steris in Customer Service , in Healthcare , in Healthcare Administration
  • Shoeburyness, ESS, GB, SS3 9BX View on Map
  • Apply Before : November 15, 2022

Job Description

Join Steris as Administrator, Customer Service Support in Shoeburyness . At the Steris you will perform tasks as listed below, Apply Steris Customer Operations/Customer Support careers in Shoeburyness ESS.

 

Position : Administrator, Customer Service Support

Job Category: Customer Operations/Customer Support

Work location : Shoeburyness,

Job Segment : Healthcare Administration, Healthcare, Customer Service

 

Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
Facilitating an exceptional customer experience is your contribution to our after sales offering. As a Customer Service Support Administrator you will ensure all planned contracted work is carried out in a timely manner.Facilitating an exceptional customer experience is your contribution to our after sales offering. you are the first and main point of contact for our B2B customers You will liaise directly with customers and other stakeholders via e-mail and phone, proving your exceptional ability to establish a strong relationship with all our customers.

 
Duties
 Ordering EWD & CESC Service Kits.

     Ordering EWD & CESC Validation Kits.

     Tracking delivery status to ensure kits arrive on time & providing P.O.D. – Updating shipping records for both Cabinets & Washers daily.

     Requesting credits from UPS if consignments are not delivered in time.

     Keeping engineers informed regarding, ordering, transit, stock issues, of their kits.

     Working with purchasing to improve stock levels.

     Tracking back orders – chasing ETA of stock pushing for orders to be expedited where possible.

     Co-ordinating transit times with couriers – Chasing for updates on delays on kits.

     Saving costs where possible/recording when labs have not dispatched kits/following up with the labs to improve customer service.

     Checking BOM on PPM schedules against BOM on Sage.  Following up on any discrepancies.
Experience

Education:  GCSE as a minimum
Relevant Company Experience:  General Administration duties, invoicing experience.
Technical Skills: IT Skills in Windows based computing.
Computer skills: Windows, NT, Sage.
Other: Good telephone manner, good communicator, highly organized.
Concentration, accurate records, eye for detail, focused on the job, articulate, sociable and team player. Also has to be comfortable working on their own initiative.
Excellent telephone manner and skills.

 

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.

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