Join Steris as Customer Care Representative I in Birmingham Alabama. At the Steris you will perform tasks as listed below, Apply Steris Customer Operations/Customer Support careers in Birmingham AL.
Position : Customer Care Representative I
Job Category: Customer Operations/Customer Support
Work location : Birmingham, Alabama
Job Segment : Customer Service Representative, Product Manager, Customer Service, Operations
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
The primary focus of this position is to provide an outstanding Customer experience. Individuals in this role will be assigned to a manageable level of sales representatives and will serve as a liaison between the sales representative and the Customer. In this role, the Customer Care Specialist must have a thorough knowledge of all the Company’s products and services.
The Customer Care Representative will support our Account Managers by owning the service support experience for assigned AM’s. The successful Customer Care Representative will be able to build a relationship with our Customers that allows for direct communication and support of the various concerns a Customer might have.
What You’ll Do
Create a personalized relationship with each assigned Account Mangers.
Own the service support experience for assigned Sales Representatives.
Must be knowledgeable on where to send what repairs including responding to inquiries about IMS capabilities.
Create critical paperwork for the Customer and develop knowledge on how to make corrections, split orders and work multiple orders.
Provide estimates and re-estimates to representatives and Customers. Respond to inquiries regarding timely turnaround times and responds to various other Customer inquiries.
Provide knowledge about company capabilities and act as the liaison between the Customer and the product manager if necessary.
Initiate follow up with Customers on any issues surrounding their account.
Resolve warranty concerns.
Respond to invoice questions.
Provide training and guidance to Customer regarding www.myaccount.com.
What You’ll Do Cont’d
Collect specific data including Customer profile information, Customer preference and intelligence information.
Participate in Customer loyalty activities.
Soft upselling including identification of opportunities for sales follow-up or sending literature/information in response to Customer requests.
Drive revenue by partnering with Customers to collect unbilled Purchase Orders
Other duties as assigned
What You Need To Be Successful
High School Diploma or GED
1 to 2 years business experience with direct contact with Customers and Sales
What Will Help You
Bachelor degree in Business or Business discipline
Knowledge of MS Office Suite
Excellent written and verbal communication skills
Building Customer loyalty
What STERIS Offers
The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans. Join us and help write our next chapter. #LI-EK1
STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics. We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.
STERIS strives to be an Equal Opportunity Employer.
Nearest Major Market: Birmingham
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