Client Services Account Manager in Long Island New York NY

Full-time @Steris in Account Manager , in Customer Service , in Healthcare , in Sales , in Sterile Processing , in Technology , in Testing
  • Long Island New York, NY, US, 11101 View on Map
  • Apply Before : November 15, 2022

Job Description

Join Steris as Client Services Account Manager in Long Island New York New York. At the Steris you will perform tasks as listed below, Apply Steris Sales careers in Long Island New York NY.


Position : Client Services Account Manager

Job Category: Sales

Work location : Long Island New York, New York

Job Segment : Sterile Processing, Testing, Account Manager, Healthcare, Technology, Customer Service, Sales



At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
Are you good at problem-solving, project management, developing IT solutions, delivering Customer service, and have a passion for making a difference in the healthcare industry? STERIS has a unique opportunity for someone to help us grow our sterile processing software solution for hospitals. Our proprietary software, SPM, business is growing, and we are in need of someone who can provide onsite support to our hospital Customers, manage technology solution projects, provide training, and help our Customers improve sterile processing workflows. SPM brings reliability to the surgical instrument tracking and sterilization process. For our customers that means the right equipment in the right condition at the right time, every time. This is a home-based position that will require 70% travel regionally across the territory. 


Position Overview

At STERIS SPM, Client Services Account Managers serve as the primary partner with our Customers to ensure our software is meeting their needs and enhancing the operation of their sterile processing departments. As part of that partnership, our goal each year is for every Customer to receive an upgrade and use the latest features in a successful manner. Client Services Account Managers are responsible for leading customers through this upgrade process in addition to other Customer-focused initiatives.  STERIS SPM Customers are among the biggest and brightest healthcare organizations throughout the US and beyond and they expect high quality support.  As a Client Services Account Manager with STERIS SPM, you are expected to provide excellent support to our Customers, meet high expectations, and develop a strong partnership with our Customers so that our software and support provides a valuable contribution to them realizing their own mission and goals each year.

General Information

    Full-time position

    Work primarily from home

    Travel required:  up to 70% 

    Reports to Senior Manager, Client Services

    Coordinate software upgrades and implementation of new features 

    Provide excellent Customer service 

    Grow revenue 

    Contribute to the enrichment of the Client Services team and company overall 

    Perform other duties as assigned



I.    Coordinate software upgrades and implementation of new features 

A.    Keep all Customers on current versions of software and using features applicable to them

B.    Perform upgrade project management throughout each upgrade project

C.    Prepare Customers for onsite upgrade visits 

D.    Complete business analysis and system configuration

E.    Educate Customers on software, management, and end users

F.    Follow-up from onsite upgrade visits

II.    Provide excellent Customer service 

A.    Communicate regularly with all Customers

B.    Assist Customers in using software best practices (utilization, system proficiency, etc.) to improve their departments

C.    Ensure Customer satisfaction

D.    Maintain and grow Customer’s use of licensed features

E.    Maintain a thorough understanding of software capabilities and use this understanding to provide solutions for Customers

F.    Use critical thinking and problem-solving skills to determine the most appropriate course of action



Duties – cont’d
III.    Grow revenue 

A.    Coordinate and execute assigned implementations of modules, services, and interfaces 

B.    Identify and establish site visit and reference accounts

C.    Discuss the value of additional products and services with Customers based on both a business analysis of the Customer’s requirements and an understanding of the Customer’s goals, and coordinate with STERIS SPM sales representatives 

D.    As the primary STERIS SPM Customer service representative for assigned Customers, stand accountable for assigned Customers’ renewal of their technical support and upgrade service agreement


IV.    Contribute to the Enrichment of the Client Services Team and Company Overall 

A.    Actively participate and occasionally present in team meetings

B.    Share knowledge with other STERIS SPM employees

C.    Suggest and implement improvements to processes and documentation

D.    Assist with and/or present for Customer webinars and other web-based training sessions

E.    Present at regional or national Customer education programs

F.    Assist in development/review of educational materials

G.    Apply a Customer-focused approach to reviewing and testing new software features

H.    Perform onsite training at multi-site upgrades coordinated by other Account Managers
Education Degree
Bachelor’s DegreeRequired Experience
    Employee must be legally qualified to work in the U.S.

•    Employee must possess a valid U.S. driver’s license

•    Employee must be able to stand for up to 8 hours when onsite

•    Employee must be able to bend and reach to connect hardware

•    Employee must be able to effectively communicate in verbal and written English

•    Employee must satisfy customer-specific vaccination or medical testing requirements (e.g. Flu vaccinations, TB test, Hepatitis B vaccination, etc.)

•    Bachelor’s degree preferred

•    Experience with information technology, project management, customer service, and/or education preferred

•    Experience with Instrument Tracking Software preferred

•    Experience with central sterile processing preferred; employees without sterile processing experience are required to complete the Certified Central Service Vendor Partner (CCSVP) certification within the first year of employment

•    Experience with Microsoft Office required

•    Physical location that is able to access high-speed internet (preferably cable modem)

•    Ability to keep abreast of numerous projects and customers simultaneously

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.

Nearest Major Market: Brooklyn

Nearest Secondary Market: New York City

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