Join Steris as Sales Coordinator in Mentor Ohio. At the Steris you will perform tasks as listed below, Apply Steris Customer Operations/Customer Support careers in Mentor OH.
Position : Sales Coordinator
Job Category: Customer Operations/Customer Support
Work location : Mentor, Ohio
Job Segment : Project Manager, Database, Inspector, Oracle, Sales, Technology, Quality
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
The Sales Coordinator’s primary role is to provide order management, backlog management, logistics and/or returns support for Customers and Sales associates in assigned capital equipment value stream in support of the Healthcare business. The individual is responsible for managing orders from quote to delivery through install with direct interaction with Planning, Sales, Manufacturing, Traffic and Service to ensure fulfillment of Customer requirements. The Sales Coordinator will support on-going business operation of Sales associates, ensure requests are met and quality targets are reached and sustained.
What You Will Do
STERIS liaison for capital equipment business requiring a high level of attention, initiative and follow up
Responsible for order and backlog management, including resolving hold issues, and/or logistics coordination through install
Ensure all actions are completed in accordance with department policies and procedures
Facilitate the order process for new Customers by completing and submitting credit applications and requests for account setup
Review and validate information on purchase orders utilizing the contract review process
Accurately and efficiently record pertinent information into Oracle order management system
Review and prepare special billing documentation
Manage Customer capital and consumables order backlog with daily review and management of scheduled ship dates, investigation and resolution of credit process holds as well as order changes to ensure Customer expectations are met; required to run reports related to the overall management of orders
Manage scheduled holds report to the 14 day validation process
What You Will Do – Cont’d
Coordinate product shipment from various plant and vendor locations to designated delivery point
Perform Shipment Validation Call to ensure Customer is ready to accept equipment and Customer requirements and expectations are met
Complete the Delivery Validation Call to ensure the details listed on the delivery form are accurate
Collaborate with Sales, Planning, Credit, Customer Service Management, Logistics and the Customer to resolve outstanding order management issues
Process and/or revise quotations to ensure GPO contract requirements are met
What You Will Do – Cont’d
Assist Sales with processing and forwarding any necessary paperwork including credit applications, quotes, SBW, etc.
Provide data to Sales, including, but not limited to, pricing, order status, holds issues, backorders, freight quotes, order consolidation, and delivery information
Work with Planning to ensure availability and timely delivery on capital equipment orders
Work with Traffic to expedite emergency shipments, coordinate deliveries and acquire freight estimates
Ensures orders are consistent with STERIS Terms and Conditions and work with Sales to resolve exceptions
Develop and maintain business relationship with Customers and Sales while providing excellent Customer Service
Manage Customer capital, consumables and parts RMA backlog with daily review and management of scheduled ship dates, investigation and resolution of credit process holds as well as order changes to ensure Customer expectations are met
Responsible for investigation of complaints, return requests and/or discrepancies communicated by Customers, Carriers, Sales and Service and work to ensure timely action and resolution.
Utilize available resources to update and increase knowledge on products, systems, procedures and corporate initiatives
Other duties as assigned
10% travel possible
What You Need To Be Successful
1 to 2 years business experience with direct contact with Customers, Vendors and Sales
High School Diploma or GED
What Will Help You
Bachelor degree in Business or Business discipline preferred
1 to 2 years project management experience preferred
Skills Required For Success
Strong decision-making skills; understands how decisions impact the Customer and the Company
Ability to lead and influence a cross-functional team and operate in a highly complex environment
Strong analytical and problem-solving capabilities
Must demonstrate a high level of professionalism and integrity
Excellent communication skills – written, verbal and presentation
Ability to handle multiple demands from many people and prioritize effectively
Ability to maintain composure under pressure and demonstrate a “can do” attitude
What STERIS Offers
The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans. Join us and help write our next chapter. #LI-EK1
STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics. We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.
Nearest Major Market: Cleveland
Nearest Secondary Market: Akron
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