Operations Coordinator – Returns Department in Mentor OH

Full-time @Steris in Customer Service , in Inspector , in Operations , in Operations Manager , in Project Manager , in Quality , in Technology
  • Mentor, OH, US, 44060 View on Map
  • Apply Before : November 15, 2022

Job Description

Join Steris as Operations Coordinator – Returns Department in Mentor Ohio. At the Steris you will perform tasks as listed below, Apply Steris Customer Operations/Customer Support careers in Mentor OH.


Position : Operations Coordinator – Returns Department

Job Category: Customer Operations/Customer Support

Work location : Mentor, Ohio

Job Segment : Operations Manager, Project Manager, Inspector, Operations, Technology, Quality, Customer Service



At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
The Role
The Returns Coordinator’s primary role is to provide order management and support as it pertains to quality complaints, returns and credits. Individuals will be responsible for support of our Customers, Sales and Service in both the US and Canada.  The Coordinator is responsible for investigation of complaints, return requests and/or discrepancies communicated by Customers, Carriers, Sales and Service.
What You’ll Do

STERIS liaison for Return Material Authorization (RMA) business requiring a high level of attention, initiative and follow up
Manage Customer capital, consumables and parts RMA backlog with daily review and management of scheduled ship dates, investigation and resolution of credit process holds as well as order changes to ensure Customer expectations are met
Required to run reports related to the overall management of orders and RMAs
Develops and maintains business relationship with Customers, Sales and Service while providing excellent Customer Service
Issue capital, consumable and part RMAs
Ensure all actions are completed in accordance with department policies and procedures
Interface with the Field Sales and Service and Corporate Accounts to investigate price discrepancies and issue credits as necessary
Collaborate with manufacturing facilities, distribution centers and/or the Credit department to clear up any outstanding RMA issues

What You Need To Be Successful

Minimum 1 year business experience with direct contact with Customers, Vendors and Sales
Ability to independently manage workloads and initiate projects and process on their own
High School Diploma, or GED

Competencies Required To Be Successful

Strong decision-making skills; understands how decisions impact the Customer and the Company
Ability to lead and influence a cross-functional team and operate in a highly complex environment
Strong analytical and problem-solving capabilities
Must demonstrate a high level of professionalism and integrity
Excellent communication skills – written, verbal and presentation
Ability to handle multiple demands from many people and prioritize effectively
Ability to maintain composure under pressure and demonstrate a “can do” attitude

What Will Help You

Bachelor degree in Business or Business discipline preferred
Minimum 1 year project management experience preferred


STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Nearest Major Market: Cleveland

Nearest Secondary Market: Akron

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