Join Steris as Surgical Specialist in Philadelphia Pennsylvania. At the Steris you will perform tasks as listed below, Apply Steris Service/Technical Services careers in Philadelphia PA.
Position : Surgical Specialist
Job Category: Service/Technical Services
Work location : Philadelphia, Pennsylvania
Job Segment : Surgery, Testing, Medical Device, Medicare, Medicaid, Healthcare, Technology
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Our Healthcare Customers are federally mandated (by Center for Medicare & Medicaid Services or CMS) requiring vendors to have the COVID-19 vaccination or an approved exemption. There are select Customers who do not accept any exceptions. Unvaccinated Associates may be excluded from working at a Customer site, require routine testing with an approved exemption (if accepted by the Customer) or have limited Customer access impacting their ability to remain employed. Additionally, we may be required to meet state mandates on COVID-19 vaccination, exemptions and/or booster requirements. This position is a Customer-facing role that falls under a state or CMS mandate.
Ensure customer satisfaction by providing on-site preventative maintenance, troubleshooting, repair, equipment modifications, and installation support on all operating room equipment (OR integration, light, tables, video technology, warming cabinets, System 1e). Provide superior customer service by pro-actively interacting and communicating with customers on a daily basis. Utilize technology to complete administrative requirements as required. Promote STERIS growth through identifying and recommending products and services to customers.
Ensure customer satisfaction through pro-active communication and commitment to resolving customer issues/problems.
Service customers by providing preventative maintenance, service calls, warranty calls, field upgrade programs, etc. Will be primarily responsible for assigned accounts, supporting all Steris equipment in Operating Room environment.
Perform preventive and corrective maintenance required on STERIS Surgical product lines, related product lines, and related competitive equipment. This includes: disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
Perform Customer training and in-servicing on assigned equipment (lights, tables, integration, etc.). Coordinate these activities with DSM and Capital Account Manager.
Perform installations or conversions on assigned equipment and start up custom equipment as required.
Perform site visits for small projects and coordinate activities with project managers and/or installers.
Perform Administrative duties as required. Utilize technology (laptop computer and related software) as assigned to ensure effective planning, utilization, and required paperwork completion. This includes, but is not limited to: scheduling and updating work activities in Siebel, complete service reports and activities on-site; maintain on-site Customer Service Logs according to STERIS procedures; and maintain tools and parts inventory to prescribed levels.
Increase company growth through identifying sales opportunities, and recommending STERIS products/services to customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at customer sites.
Must learn and use proper operating room and hospital protocols while on-site. Must abide by all STERIS and Customer Health & Safety protocols and procedures. These may include OR Protocol and Sterile Field guidelines.
Assist DSM by conducting or assisting with inventory procedures to ensure inventory levels are maintained according to company policy, and resolve outstanding purchase order issues once recognized by the DSM.
Other duties as assigned
Associate degree in electronics, mechanical or similar discipline, plus one year of experience strongly preferred.
Three to five years’ technical field service experience in the healthcare products industry or equivalent technical school training.
Two years of experience working on surgical equipment to include OR Integration, tables, lights, video integration, and other OR products. OR medical devices experience preferred.
Excellent knowledge of personal computers, video technology, video cabling, networking required.
Advanced knowledge of the following: Knowledge of IT, networking & video.
Demonstrated ability to troubleshoot situations and determine solution. Excellent, polished customer interaction. Ability to communicate professionally with customers.
Energetic with a desire to learn and develop new skills.
STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics. We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.
Nearest Major Market: Philadelphia
Job Tags : Steris careers in Philadelphia, Service/Technical Services jobs in Philadelphia PA, Surgery jobs hiring, Testing jobs in Philadelphia, Medical Device careers, Philadelphia jobs in Surgery sector, Jobs nearby in Philadelphia Pennsylvania, Steris hiring nearby me in Philadelphia PA, Medicare jobs,
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