Senior Field Quality Engineer in New York

Full-time @Peloton in Engineering
  • New York, New York View on Map
  • Apply Before : August 18, 2022

Job Description

Join leading interactive fitness platform globally Peloton as Senior Field Quality Engineer in New York New York. At the Peloton you will perform tasks as listed below, Apply Peloton career in New York.

 

Position : Senior Field Quality Engineer

Work location : New York, New York

Job Details

ABOUT THE ROLE
The Senior Field Quality Engineer will be working with the delivery, support and operations teams to identify, troubleshoot and resolve quality issues impacting our connected fitness products. You will refine our customer and field operation data to find trends and drive improvements. You have the technical ability and problem solving skills to turn this information into action working with the team domestically and abroad to improve our product and processes. You provide guidance to other engineers and technicians, developing product roadmaps and executing upon them to drive meaningful results. You’re not satisfied with the status quo, highly motivated, super organized, hyper-flexible and enjoy working in a collaborative team environment to improve product quality. This job will require 10% travel.
YOUR DAILY IMPACT TO PELOTON

Provides guidance and leadership to other engineers and technicians as the product representative for multiple products or an entire product line. 
Defines and executes upon a quarterly roadmap for supported products or product lines. This includes monitoring and optimizing Key Performance Indicators (KPIs) to communicate program and project statuses to management.
Analyze Customer Support, Field Operations, and COQ trends and work with Hardware Engineering, Sustaining Design and Manufacturing teams to provide detailed data, parts, units to understand root cause and corrective actions.
Manage communication and documentation of Field Failure Analyses performed at Quality Lab in coordination with Field Quality Engineering Technicians. This includes categorizing issues, establishing metrics and tracking updates.
Support the launch of new products and participate in the Early Field Failure Analysis process.
Supports Engineering teams in  the creation of Standard Operating Procedures to be provided to Customer Support, Field Technicians, and other parties.
Facilitates the communication of customer concerns, issues, and trends to all functions including suppliers. 
Work closely with the US and Asia teams to drive and close root cause identification activities in order to improve product quality. 

 
YOU BRING TO PELOTON

7+ years of experience in mechanical engineering, manufacturing engineering, electrical engineering, or other technical disciplines
Exceptional project management and organizational skills
Strong presentation and communication skills.
Proven track record for driving and closing cross-disciplinary projects using the 8D problem-solving method
Lean/Six Sigma, Green or Black Belt a plus
Experience with ISO 9001 a plus

 
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ABOUT PELOTON:
Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, and streaming technology, we create digital fitness and wellness content and products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here.

“Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce and inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice and inequity in our world, and to promote health and wellbeing for all, from the inside out.

Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email:  applicantaccommodations@onepeloton.com
Peloton has a COVID-19 vaccination policy to safeguard the health and well-being of our employees and customers globally. All employees based in the U.S. and Canada are required to provide proof of vaccination, unless the employee has a Peloton-approved reasonable accommodation or as otherwise required by law.
Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. 
If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence.
 
Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

 

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