Assistant Manager, Concierge Experience in London

Full-time @Peloton in Engineering
  • London, England View on Map
  • Apply Before : August 18, 2022

Job Description

Join leading interactive fitness platform globally Peloton as Assistant Manager, Concierge Experience in London England. At the Peloton you will perform tasks as listed below, Apply Peloton career in London.

 

Position : Assistant Manager, Concierge Experience

Work location : London, England

Job Details

ABOUT THE ROLE
Peloton Studios London is located in the heart of Covent Garden. The three story charming space is a destination for members to meet our world class instructors and the Peloton community in person. Members can experience LIVE cycling and tread classes. We’re looking for an Assistant Manager, Concierge Experience to join the team!
YOUR DAILY IMPACT AT PELOTON

Act as a role model and brand ambassador for Peloton

Demonstrate honesty and integrity and lead by example to influence and inspire others

Ensure every member’s experience at Peloton Studios is consistently exceptional
Responsible for managing the day-to-day of staff, scheduling and seeing that all operating policies, including service and safety are being followed
Assist Concierge Manager in interviewing, hiring and performance reviews
Supervise and manage the concierge staff
Develop and document process for Concierge paid experience 
Supervise the team handling pre-arrival arrangements, including but not limited to nearby local experiences and lodging for members traveling into the city
Responsible for ensuring our data reports are up to date and pulled effectively in order to track data members celebrating milestones and special occasions 
Partner with Member Experience, Events and Studio Operations to create member surprise & delights and events
Become proficient in all systems, including but not limited to G-suite, Slack, Looker, Zingfit, Zendesk, Event Management Systems and website studio bot
Perform audits on team communication to members while providing real time feedback in order for team members to meet the standards and expectations of Peloton Studios
Partner and oversee events execution with any member-organized meetups at Peloton Studios
Act as event support for all onsite member meet ups, experiences, events
Oversee pre event member accommodations – catering, deliveries and pickups 
Responsible for overall internal team communication between teams impacted
Act as a backup to Event Coordinator or Concierge team member with sharing rules of the studio and managing the overall flow and experience in the studio 
Responsible for inventory management and ordering for concierge amenities
Handle customer issues/complaints with the utmost professionalism and work to accommodate special requests whenever possible

First point of contact during customer concern

Act as a main point of contact for any members coming in with a disability

Communicate requirements to fellow team members and leaders
Assist with overall experience for member while on-site

Understand team member positions well enough to perform duties in team members absence

YOU BRING TO PELOTON

Experience in hospitality, event management, luxury sales and/or customer service arena
Ability and desire to build lasting relationships with prospective and current members
Uncompromisingly high standards when it comes to detail and accuracy
Ability to excel and empower staff in a constantly evolving, diverse environment
Able to recognize areas needing improvement, make changes and resolve issues using good judgment
Outstanding verbal and written communication skills, including ability to effectively present information and respond to questions from colleagues and customers
Understanding of employee positions and willingness to perform duties in employees’ absence
Professional and appropriate business appearance and demeanor
Proficient in Google Suite and Microsoft Office
As this is a customer facing retail position, you will be required to work on your feet for up to 10 hours at a time with or without reasonable accommodation. Physical essential functions of the job also require that all employees are able to lift up to 49 pounds with or without reasonable accommodation
Able to work a flexible schedule that includes weekends, holidays, early morning and late evening weekdays, adapting to meet the needs of the business
Bilingual is preferred (but not required) as we hold German speaking classes and cater to German speaking members

#LI-SW1

ABOUT PELOTON:
Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, and streaming technology, we create digital fitness and wellness content and products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here.

“Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce and inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice and inequity in our world, and to promote health and wellbeing for all, from the inside out.

Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email:  applicantaccommodations@onepeloton.com
Peloton has a COVID-19 vaccination policy to safeguard the health and well-being of our employees and customers globally. All employees based in the U.S. and Canada are required to provide proof of vaccination, unless the employee has a Peloton-approved reasonable accommodation or as otherwise required by law.
Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. 
If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence.
 
Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

 

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