Studio Concierge in London

Full-time @Peloton in Engineering

Job Description

Join leading interactive fitness platform globally Peloton as Studio Concierge in London . At the Peloton you will perform tasks as listed below, Apply Peloton career in London.

 

Position : Studio Concierge

Work location : London,

Job Details

ABOUT THE ROLE
Peloton is seeking Concierge team members to join our team who are engaged and energized, responsible, positive, personable and agile! The ideal candidate excels working in a fast-paced environment, is organized, a self-starter, and has the ability to work well with others, contribute to a welcoming and inclusive workplace. We’re looking for a person who is willing to learn and is ambitious about growth at Peloton! This person should enjoy building relationships, strive to go above and beyond, and be able to deliver the highest level of member experience.
YOUR DAILY IMPACT AT PELOTON

Provide the highest level of customer service to members, prospective members, and guests.
Responsible for building out full weekend experiences purchased by Members.
Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
Assist with pre-arrival arrangements, including but not limited to nearby local experiences and lodging.
Act as a point of reference for members who need assistance throughout the studio while attending to their needs.
Responsible for gathering data and information on members celebrating achievements and special occasions
Partner with Member Experience, Events and Studio Operations to create member surprise & delights and events
Work with talent team in capturing
Provide tours for members and high profile guests
Become proficient in all systems, including but not limited to G-suite, Slack, Looker, Zingfit, Zendesk, Event Management Systems and website studio bot
Answer and respond to member requests via Studio Concierge email.
Appropriately address member feedback in person, via phone or email with a professional and friendly demeanor.
Assist the Group Booking and Events department with any member-organized meetups at Peloton Studios.
Act as event support for all onsite member meet ups, experiences, events
Assist with pre event member accommodations – catering, deliveries and pickups
Assist with internal team communication
Help set up and breakdown for events
Assist Event Coordinator with sharing rules of the studio and managing the overall flow and experience in the studio
Think creatively about ways to enhance the Peloton experience for our members every day in-studio; solve problems, share ideas and implement.
Assist guests and members with locker set up and amenities when requested
Act as liaison to the facilities team to ensure the locker rooms are stocked and meet Peloton standards

YOU BRING TO PELOTON

Experience in customer service/hospitality industry
Reliable, professional, energetic, and friendly
Strong interpersonal and relationship building skills
Excellent communication skills and strong time management skills
Must have outstanding customer service and problem-solving skills
Must have a positive, can-do attitude
Event experience (preferred)
Able work a flexible schedule that includes weekends, holidays, early morning (5AM) and late evening (10PM), adapting to meet the needs of the business. Peloton Studios London requires at minimum 3 days of availability for part time employees, including Friday, Saturday and Sunday.

#INDUK
#LI-Hybrid

ABOUT PELOTON:
Peloton is the leading interactive fitness platform globally, with a passionate community of 7 million Members in the US, UK, Canada, Germany, and Australia. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, and media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness and wellness content, and best-in-class fitness experts and Instructors.
At Peloton, we motivate the world to live better. “Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members’ greatness. Join our team to unlock yours.
Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email:  applicantaccommodations@onepeloton.com
Peloton has a COVID-19 vaccination policy to safeguard the health and well-being of our employees and customers globally. All employees based in the U.S. and Canada are required to provide proof of vaccination, unless the employee has a Peloton-approved reasonable accommodation or as otherwise required by law.
Peloton values the side-by-side collaboration that comes with working together in an office. Our Hybrid Working Policy requires team members in US office-based roles to be in the office every Tuesday, Wednesday and Thursday.
Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. 
If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence.
Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

 

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