Workforce Analyst in Plano

Full-time @Peloton in Engineering
  • Plano, Texas View on Map
  • Apply Before : August 18, 2022

Job Description

Join leading interactive fitness platform globally Peloton as Workforce Analyst in Plano Texas. At the Peloton you will perform tasks as listed below, Apply Peloton career in Plano.


Position : Workforce Analyst

Work location : Plano, Texas

Job Details

Workforce Analyst, Member Support
Peloton’s Membership team is responsible for:

Ensuring a seamless, on-brand experience throughout the end-to-end member journey
Deploying tailored engagement and retention efforts to drive usage and minimize churn
Providing personalized and elevated support for our members whenever they need assistance

This role reports to the Manager, Member Support Forecasting & Planning, and will leverage data and analytics to support forecasts, staffing plans, and short term tactical strategy that will both guide and equip the Member Support organization to deliver world class support to Peloton’s valued Members. We are looking for a highly analytical, creative, problem solver who is willing to constantly challenge the status quo in an effort to continuously improve data driven insights. This role will work closely with finance, operations, business teams and our internal functions to build and execute forecasts and analyses to continue to support a best in class Member Support organization.
Peloton’s Plano Campus (Dallas, TX metro area)

Support development and execution of forecasts and staffing plans for Member Support workforce management.
Analyze contact flows and measure the effectiveness and accuracy of forecast, routing strategy, staffing and scheduling in order to measure the effectiveness of the operation in terms of service levels and operational targets.
Analyze and monitor contact rates, productivity and workforce management related metrics for Member Support teams, to identify and understand opportunities for improvement.
Look at patterns of contact flows, staffing and productivity and analyze these patterns to identify opportunities to improve forecasting, scheduling and routing strategy/plans.
Use gathered insights to make recommendations to the operations teams about tactical adjustments in short term forward facing plans to improve the team’s ability to utilize available resources to most effectively meet customer needs.
Leveraging sql based BI tools (Looker, Tableau) to gather data and build reports that support the member support operation.
Utilize workforce management tools (Teleopti, Calabrio) to analyze and adjust arrival patterns, weekly and daily seasonality, and adjust plans/schedules to optimize performance.


Bachelor’s degree in analytics, supply chain management, statistics, engineering, mathematics, economics, finance or related discipline (required)
Intellectual curiosity and a passion for data & analytics.
1+ years of work experience in forecasting, analytics or demand/headcount management.
Excellent working knowledge of sql or sql based BI tools (Tableau, Looker, Power BI, Microstrategy etc)
Excellent verbal and written communication, attention to detail, and presentation skills
Ability to effectively prioritize workload and thrive in a fast-paced and dynamic environment with minimal direction
Proven ability to partner effectively with cross-functional teams and stakeholders
Impeccable integrity and ethical standards
Working knowledge with workforce management tools (like Calabrio, Aspect, NICE etc)
Working knowledge of statistical and predictive analytical models, particularly time series based forecasting and staffing models is preferred
Basic knowledge of coding languages like R & Python is preferred
Working knowledge of data architecture, database design and data governance principles is preferred


Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, and streaming technology, we create digital fitness and wellness content and products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here.

“Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce and inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice and inequity in our world, and to promote health and wellbeing for all, from the inside out.

Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email:
Peloton has a COVID-19 vaccination policy to safeguard the health and well-being of our employees and customers globally. All employees based in the U.S. and Canada are required to provide proof of vaccination, unless the employee has a Peloton-approved reasonable accommodation or as otherwise required by law.
Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an email address. 
If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email before taking any further action in relation to the correspondence.
Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.


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