Associate Solution Designer in New York

Full-time @Peloton in Engineering
  • New York, New York View on Map
  • Apply Before : August 18, 2022

Job Description

Join leading interactive fitness platform globally Peloton as Associate Solution Designer in New York New York. At the Peloton you will perform tasks as listed below, Apply Peloton career in New York.


Position : Associate Solution Designer

Work location : New York, New York

Job Details

The Solution Designer Associate will be responsible for assisting with the creation and implementation of robust formalized intake processes of new service offerings that involve teams within the Operations, Identity & Trust (OIT) organization. Such processes will need to concentrate on an intake lifecycle that will streamline service clarity, service design, and the oversharing of expectations across the cross-functional teams to deliver a consistent experience. These service transitions will focus heavily on the consumption but are not limited to an adequate understanding of volume, coverage, access, training, and timelines. The overall objective is to create a framework that leverages collaborative communications globally across all lines of business for seamless service intakes and transitions aligned with our guiding principles. 
Mission: Enable Peloton with secure access, robust tools, and fast, friendly solutions.
Guiding principles:

Meticulously fast resolution at first touch
Operationalize then Automate
Team Love
Learn and Grow
Find the path to Yes


Participate in meetings with business partners to solve service transitions
Coordinate, gather, review, and validate information accuracy 
Defines and streamlines processes and procedures to support process goals
Performs a variety of tasks to improve existing processes and standards
Create and maintain process documentation and templates
Build and deliver verbal and written communications to stakeholders
Identify and apply lessons learned to improve the intake process
Maintain working knowledge of OIT SLAs and functions
Work closely with key stakeholders to deliver services within deadlines
Align with peers to ensure the solution is aligned with their processes
Present upcoming changes to OIT and other business teams


1-2 years of service desk processes, functions, and business operations
1-2 years of building workflows or process designs
Strong analytical and critical thinking skills
Excellent communicator with the engagement of all levels of leadership
Self-starter motivated to deliver results with limited direction
Attentive to detail in both written and verbal communications
Avid at problem-solving, making improvements, and forward-thinking
Ability to challenge standards and think outside of the box
Proficient PowerPoint and presentation skills
Basic understanding of Lucid charts or Visio
Bonus: ITIL Certification
Bonus: LEAN SIX SIGMA Certification
Bonus: Familiar with Agile practices


Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, and streaming technology, we create digital fitness and wellness content and products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here.

“Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce and inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice and inequity in our world, and to promote health and wellbeing for all, from the inside out.

Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email:
Peloton has a COVID-19 vaccination policy to safeguard the health and well-being of our employees and customers globally. All employees based in the U.S. and Canada are required to provide proof of vaccination, unless the employee has a Peloton-approved reasonable accommodation or as otherwise required by law.
Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an email address. 
If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email before taking any further action in relation to the correspondence.
Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.


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