IT Support Lead Engineer in New York

Full-time @Peloton in Engineering
  • New York, New York View on Map
  • Apply Before : August 18, 2022

Job Description

Join leading interactive fitness platform globally Peloton as IT Support Lead Engineer in New York New York. At the Peloton you will perform tasks as listed below, Apply Peloton career in New York.


Position : IT Support Lead Engineer

Work location : New York, New York

Job Details

Peloton is looking for a forward-thinking, adaptable, and hardworking Lead Support Engineer with a diverse set of skills that can thrive in a challenging and rewarding environment. As a Lead Support Engineer, you will work across the teams in all our offices to provide and support IT equipment and services. In this role, a premium is put on customer service and ultimately customer satisfaction by providing timely, accurate, and professional support. A successful candidate will excel in a fast-paced team environment, and possess excellent communication skills while having a high degree of proficiency over a large scope of IT software, hardware, and networking disciplines. 

Provide detailed technical solutions for complex IT problems scenarios 
Act as domain expert in-focus area(s) 
Provide mentorship and professional development for our support engineers
Lead, implement, and coordinate project/program and systems documentation according to ITIL standards 
Status and report on key programs and projects to partners including IT Leadership
Develop strategies contributing to continuous improvement applying ITIL Framework
Act as the main point of contact for escalated issues driving them to resolution and root cause analysis 
Mac/Windows/Linux OS deployment and support 
User hardware/software/peripheral support 
LAN troubleshooting and support 
Systems administration 
Hardware procurement and asset management 


5+ years hands-on IT Support experience 
Experience supporting Macintosh OS 10.13 or later 
Experience supporting Microsoft Windows 10 or better 
Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications 
Experience administering GSuite/Apps, Slack, Duo, Bomgar, Jamf, Zoom Enterprise, OKTA, and Atlassian. Equivalent application experience is acceptable. 
Proven skills in PC repair, troubleshooting, deployment, and liquidation 
Proven ability to work successfully with limited supervision 
Some on call responsibilities are required 
Some exposure to Linux (Ubuntu Preferred) 


Bachelor’s degree in Computer science or IT related field 
Industry training such as Microsoft MCSE, MCITP
Experience with Cisco IOS (CLI) or Cisco certification
Advanced Linux systems administration skills/certification
Experience with scripting, programming, or SQL
Experience with project management 
Experience with Data Cabling / Computer Facilities maintenance
Experience with server administration 
Experience with AWS


Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, and streaming technology, we create digital fitness and wellness content and products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here.

“Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce and inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice and inequity in our world, and to promote health and wellbeing for all, from the inside out.

Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email:
Peloton has a COVID-19 vaccination policy to safeguard the health and well-being of our employees and customers globally. All employees based in the U.S. and Canada are required to provide proof of vaccination, unless the employee has a Peloton-approved reasonable accommodation or as otherwise required by law.
Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an email address. 
If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email before taking any further action in relation to the correspondence.
Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.


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