Join leading interactive fitness platform globally Peloton as Certified Service Technician in Waukegan Illinois. At the Peloton you will perform tasks as listed below, Apply Peloton career in Waukegan.
Position : Certified Service Technician
Work location : Waukegan, Illinois
CERTIFIED SERVICE TECHNICIAN
ABOUT THE ROLE
Certified Service Technicians are experts on our products. They know how our products work and how to repair them. Certified Service Technicians split their time between refurbishing units in our warehouse and repairing units in Member homes. They are advocates for our core value of Putting Our Members First by ensuring our units function at their highest level whether they are new, repaired or refurbished. Certified Service Technicians also support our Quality engineering team in the Field. They may train and educate other Team Members on our products or advise on their observations with the engineering team.
YOUR DAILY IMPACT AT PELOTON
Safely operate Peloton fleet vehicles following all road laws and Peloton policies; ensure cleanliness of vans and other common areas in the warehouse
Manage repair route with Peloton systems and maintain communication with the Member prior to arrival
Attend and participate in daily huddles
Adhere to and prioritize Peloton’s standards of safety for yourself, and the Member on and off the road at all times
Perform in-home troubleshooting, delivery, product repairs and maintenance
Provide exceptional customer service while educating Members on product repair, maintenance and usage
Ensure specified processes, procedures, and reporting methods are followed
Oversee the refurbishment process of Peloton product and ensure every refurbished product meets Peloton standard and quality; may also support troubleshooting, intake, triage, repairs and cleaning of refurbished units
Review and repair connected fitness units (CFUs)
Record serial information and complete all record documentation for repairs, maintenance and refurbishment
Ensure hardware and software of the product is functioning properly after each service or refurbishment
Serve as point of contact for Field Quality team on hardware changes, quality related requests and quarantine requests
Be the Subject Matter Expert and Trainer on CFU quality during bike build, delivery, repair or refurbishment
Support cycle counts, physical and systematic inventory of spare parts, CFUs and other Peloton products in the service vehicle and refurbishment area
Assist with processing of returns, shipping of spare parts and recording inventory levels
This description indicates the general nature of the qualifications and duties required in this job classification, as well as the essential functions a person must be able to perform in this job. It is not a comprehensive inventory of all duties and responsibilities employees assigned to this job may have.
YOU BRING TO PELOTON
A Safety Mindset
Excellent customer service skills
Maintain a safe and clean environment at all times
Must have a valid driver’s license and a clean driving record
Ability to lift up to 145 pounds with assistance
Ability to work well both independently and in a team atmosphere
Good problem-solving skills, and the ability to troubleshoot problems and think on your feet
Capable of excellent documentation and tracking data, including on electronic devices
Flexible schedule; ability to work nights, weekends, and holidays as necessary
Maintain a safe and clean environment at all times
Intermediate mathematical skills
Handy with tools and understanding of torque value
Physical requirements: This is primarily an active position, involving long periods of standing and lifting items weighing 145 pounds or more. Ideal candidates must be able to perform physical activity for their full shift. Hours vary but typically begin between 6 a.m.-10 a.m. and end before 9 p.m. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, and streaming technology, we create digital fitness and wellness content and products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here.
“Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce and inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice and inequity in our world, and to promote health and wellbeing for all, from the inside out.
Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email: firstname.lastname@example.org
Peloton has a COVID-19 vaccination policy to safeguard the health and well-being of our employees and customers globally. All employees based in the U.S. and Canada are required to provide proof of vaccination, unless the employee has a Peloton-approved reasonable accommodation or as otherwise required by law.
Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address.
If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email email@example.com before taking any further action in relation to the correspondence.
Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.
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