Assistant Manager, Studio Concierge in London

Full-time @Peloton in Engineering

Job Description

Join leading interactive fitness platform globally Peloton as Assistant Manager, Studio Concierge in London . At the Peloton you will perform tasks as listed below, Apply Peloton career in London.


Position : Assistant Manager, Studio Concierge

Work location : London,

Job Details

Peloton Studios operates 365 days a year to deliver both a broad offering of highly engaging subscription content and world-class boutique fitness offerings to our members. We are looking for an experienced professional for an exciting front-facing position that has a strong passion to deliver outstanding customer service and hands-on people management.
A successful candidate will be driven by developing relationships and creating memorable moments. This is a great opportunity for a motivated, hard-working, self-starter.

Assist Studio Manager in interviewing, hiring, and performance reviews
Lead all aspects of the Concierge Desk and team
Creates the team’s schedule and sends it out on a regular basis while monitoring switches between team members.
Assist Studio Manager with ensuring the team is effectively completing job responsibilities
Demonstrate honesty and integrity and lead by example to influence and inspire others by being a role model and brand ambassador for Peloton
Handle customer issues/complaints with the utmost integrity and work to accommodate special requests whenever possible
Partner with fellow management team and departments to engage with and promote special members moments
Understand team member positions well enough to perform duties in team members absence
Create and build reports of members traveling to studios celebrating milestones through zingfit and looker
Build out group booking programme, class packages, promotions, and assist in leading events
Design a tiered Tour structure including but not limited to tours for new members, VIPs, high-profile guests as well as all scheduled tours in-studio
Responsible for team responding  to members and requests specific to concierge through Zendesk and handling these within agreed KPIs
Think creatively about ways to improve the Peloton experience for our members every day in-studio and solve problems, share ideas, and implement


Thorough management experience
Thorough experience in a member/customer-facing role
Outstanding customer service skills in the customer service/hospitality industry
Ability to prioritize, multi-task, and be extremely well organized
Exceptional communication skills
Ambitious, hard-working, team-oriented, and passionate about the fitness industry
Must have outstanding computer literacy
Must be able to work a flexible schedule that includes weekends, holidays, early morning and late evening weekdays, adapting to meet the needs of the business
Reliable, professional, computer literate, upbeat, and friendly
Strong interpersonal and relationship-building skills
Must have excellent interpersonal skills, problem solving and strong time management skills
Must have a positive, can-do attitude


Peloton is the leading interactive fitness platform globally, with a passionate community of 7 million Members in the US, UK, Canada, Germany, and Australia. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, and media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness and wellness content, and best-in-class fitness experts and Instructors.
At Peloton, we motivate the world to live better. “Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members’ greatness. Join our team to unlock yours.
Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email:
Peloton has a COVID-19 vaccination policy to safeguard the health and well-being of our employees and customers globally. All employees based in the U.S. and Canada are required to provide proof of vaccination, unless the employee has a Peloton-approved reasonable accommodation or as otherwise required by law.
Peloton values the side-by-side collaboration that comes with working together in an office. Our Hybrid Working Policy requires team members in US office-based roles to be in the office every Tuesday, Wednesday and Thursday.
Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an email address. 
If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email before taking any further action in relation to the correspondence.
Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.


Job Tags : Peloton careers in London, Peloton jobs in London , Assistant Manager, Studio Concierge jobs nearby in London, Jobs hiring in London,

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