Concierge Lead in London

Full-time @Peloton in Engineering

Job Description

Join leading interactive fitness platform globally Peloton as Concierge Lead in London . At the Peloton you will perform tasks as listed below, Apply Peloton career in London.

 

Position : Concierge Lead

Work location : London,

Job Details

ABOUT THE ROLE
Peloton Studios operates 365 days a year to deliver both a broad offering of highly engaging subscription content and world-class boutique fitness offerings to our members. We are looking for passionate, customer service-driven individuals to ensure an outstanding experience throughout the entire member journey at our studios. A successful candidate will be driven by developing relationships and creating memorable moments. This is a great opportunity for a motivated, hard-working, self-starter.
YOUR DAILY IMPACT AT PELOTON

Provide the highest level of customer service to members, prospective members, and guests
Handle all pre-arrival arrangements, including but not limited to nearby hotel accommodations, parking garages, and directions
Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
Act as a point of reference for members who need assistance throughout the studio, attend to their needs, guide them in the accurate direction or direct them to the right person
Handle member advance booking for notable classes (Birthdays, milestones, anniversaries, etc.)
Pull reports of members traveling to studios celebrating milestones through zingfit and looker
Partner with Member Experience, Front Desk, and Stagehands for any milestones, first-timers, high profile guests to prepare gift bags and studio swag
Walk members through our class types offered, instructors, class packages, promotions, or upcoming events finding them the best in-studio experience
Provide tours for new members, VIPs, high-profile guests as well as all scheduled tours in-studio
Responsible for Drift Chat communication and transferring member requests to the correct departments as needed
Respond to members and requests specific to concierge through Zendesk
Appropriately address member feedback in person, via phone, drift chat, or email with a professional and friendly demeanor
Assist with any member-organized in-studio meetups – helping to keep them engaged with a strong sense of delight, relationships, and community
Help build surprise and delights for members with before, during, and post member visits with the help of fellow studio departments
Think creatively about ways to improve the Peloton experience for our members every day in-studio and solve problems, share ideas, and implement

YOU BRING TO PELOTON

Candidates must be at least 18 years or older to apply
2+ years of meaningful work experience in the customer service/hospitality industry
Concierge experience and fitness experience is a plus
High school diploma/GED required or equivalent work experience
Reliable, professional, computer literate, upbeat, and friendly
Strong interpersonal and relationship-building skills
Must have excellent interpersonal skills and strong time management skills
Must have outstanding customer service and problem-solving skills
Must have a positive, can-do attitude

#LI-CH1

ABOUT PELOTON:
Peloton is the leading interactive fitness platform globally, with a passionate community of 7 million Members in the US, UK, Canada, Germany, and Australia. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, and media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness and wellness content, and best-in-class fitness experts and Instructors.
At Peloton, we motivate the world to live better. “Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members’ greatness. Join our team to unlock yours.
Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email:  applicantaccommodations@onepeloton.com
Peloton has a COVID-19 vaccination policy to safeguard the health and well-being of our employees and customers globally. All employees based in the U.S. and Canada are required to provide proof of vaccination, unless the employee has a Peloton-approved reasonable accommodation or as otherwise required by law.
Peloton values the side-by-side collaboration that comes with working together in an office. Our Hybrid Working Policy requires team members in US office-based roles to be in the office every Tuesday, Wednesday and Thursday.
Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. 
If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence.
Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

 

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