Business Analyst (Plan to Manufacture) in Budapest

Full-time @Flowserve in Information Technology jobs
  • Budapest, Hungary View on Map
  • Apply Before : August 18, 2022

Job Description

Join one of the largest suppliers of industrial and environmental machinery Flowserve as Business Analyst (Plan to Manufacture) in Budapest . At the Flowserve you will perform tasks as listed below, Apply Flowserve career in Budapest.

 

Position : Business Analyst (Plan to Manufacture)

Location : Budapest , Hungary

Job Category: Information Technology

 

Job Details

Role Summary:

As a Business Analyst you will be a Subject Matter Expert in End-to-End Plan to Manufacture Global Business Processes, operating effectively as a unified team with technology experts (both in-house and outsourced) as well as EnSite counterparts in the other regions, to meet the deliverables as promised to business in achieving quality-solution on time.

Responsibilities & Requirements:

You’ll be involved in the following tasks:

Maintain tools and technology support to Global Business Processes
Implement long-term solutions that address root causes of support issues to reduce total number of incidents and improve TCO
Resolver lead for respective business process area; triage inbound support issues and determine if the issue is process, data, or technical
Overall responsibility to route technical issues to the appropriate technical support group, monitor the SLAs, ensure the issue is resolved within the SLA and the resolution is documented
Provide insight to management with weekly reports, metrics, KPIs, issues and risk analysis for the PTM business processes
Evaluate solutions for changes/enhancements with an enterprise mindset and focus on value-addition/usability/long-term sustainability
Support projects during testing cycles; maintaining standard repeatable test scenarios/scripts and perform automated regression testing
Partner with project teams during Hypercare support phase to ensure a smooth transition into EnSite
Lead the transition from projects into the support organization for the respective global business processes; review and maintain business process and system documentation from a support perspective
Improve user experience by maintaining training materials, provide insight in open tickets and requests, continuous improvements in service delivery

You are our ideal colleague if you have…

Hold a bachelor’s degree preferably in Information Systems or related discipline
Have at least 2 years’ of working experience in similar position, supporting IT systems and integrations
Hands on Experience in end-to-end PTM processes
Understanding issue resolution processes and 3rd party tools such as ServiceNow.
Participated in full life-cycle application implementation, experience in production support
Customer service attitude and must be adept at communicating with non-technical business personnel
Excellent business engagement, organization and communication skills
Demonstrated ability to work in and manage matrix teams
Excellent communication skills in English, both written and verbal, other language is a plus

Preferred Experience / Skills:

You are a natural at building positive relationships
You have strong analytical, research and problem-solving skills
You have keen attention to detail
You are flexible and able to cope with process changes

What we can offer you:

Friendly multicultural environment and team events
Life, accident and health insurance
Cafeteria Package
Career development and training opportunity

 

Job Tags : Flowserve jobs nearby in Budapest, Flowserve career in Budapest, Information Technology jobs hiring in Budapest , Full time jobs in Budapest , Information Technology careers, Budapest jobs,

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