Customer Experience Specialist – STAFF in Springville

Full-time @Flowserve in Indirect Non-Manufacturing/SG&A jobs
  • Springville, Illinois United States View on Map
  • Apply Before : January 25, 2023

Job Description

Join one of the largest suppliers of industrial and environmental machinery Flowserve as Customer Experience Specialist – STAFF in Springville Illinois. At the Flowserve you will perform tasks as listed below, Apply Flowserve career in Springville.


Position : Customer Experience Specialist – STAFF

Location : Springville Illinois, United States

Job Category: Indirect Non-Manufacturing/SG&A


Job Details

Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Position Summary:

As an Innomag Customer Experience Specialist, you will create true surprise and delight for your customers by providing fanatical support, championing for their needs, empathizing with their situation, and being their voice as you collaborate with others to deliver not only on our commitments but, more important, an unforgettable customer experience.

Key responsibilities and deliverables:

Provide project management support by handling customer VDR’s, document submittals, and other non-engineering project related tasks.
Fulfill customer documentation requests by coordinating, assembling, and submitting comprehensive document packages.
Provide front-line customer support and collaborate with other functions to handle customer requests including order status, expediting, change orders, and other special requirements.
Enter and process orders accurately and efficiently while ensuring that customer intent and all commercial and technical requirements are fully satisfied and clearly communicated.
Provide timely and accurate order confirmations and acknowledgements.
Generate price and lead time quotes for aftermarket parts and service.
Assist customers with compliance to export regulations and other programs and policies.
Identify opportunities and actively contribute to problem solving exercises, quality escape investigations, development of best practices, and initiatives to improve every aspect of customer experience.

The ideal candidate:

Will have uncompromising integrity and always ensure full compliance to Flowserve’s Code of Conduct, Integrity & Compliance policies, and export regulations (required)
Believes that a zero-incident work environment is possible, will adhere strictly to safe work practices and policies, will look out for the safety of their colleagues, and will join us in our relentless pursuit to mitigate risk (required)
Is passionate about and takes pride in delivering an unparalleled customer experience (required)
Has a bachelor’s degree or 3-5 years of relevant experience(required)
Is an eternal student and strives to become a subject matter expert on the products, processes, and systems they support

Req ID : R-327

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as result of your disability. You can request a reasonable accommodation by sending an email to In order to quickly respond to your request, please use the words “Accommodation Request” as your subject line of your email. For more information, read the Accessibility Process.


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