Join one of the largest suppliers of industrial and environmental machinery Flowserve as QRC Manager in Ridgefield Washington. At the Flowserve you will perform tasks as listed below, Apply Flowserve career in Ridgefield.
Position : QRC Manager
Location : Ridgefield Washington, United States
Job Category: Operations
The QRC Manager is directly responsible for site leadership and management of all operational aspects of the Pump QRC. The primary objectives of the QRC Manager are to drive market-leading response and customer service with a focus on operational execution. This position is responsible for QRC operational planning, driving the customer experience, repair scope creation, and manufacturing at the site. The QRC Manager will drive programs to support safety, quality, and operational excellence at the site. These will be measured and monitored with monthly KPIs including TRR/LTA, OTD, Past Due Backlog, AMP cycle-time repair quotations, direct labor utilization, estimate accuracy, and Warranty.
Responsibilities & Requirements: Responsibilities
Drive QRC metrics for Year Over Year improvement in Safety, Quality, Operational Excellence, and Customer Experience.
Enforce uncompromising Safety and Quality expectations by holding site accountable to adhere to safety standards at all times.
Foster and reward a safety-first culture where everyone understand and owns their role. Drive the development of a mature safely culture with a focus on maintaining high safety standards and performance for the site.
Prepare and execute an operations plan for the site that includes labor absorption, cost management, quality, efficiency improvements, facility maintenance, and capital management.
Achieve an industry-leading customer service, focused on delivering improved customer experience with excellent response times and best-in-class quality.
Select, train, review, motivate and manage personnel for the efficient performance of assigned duties and growth of the QRC.
Establish succession planning & a direct labor development program.
Recruiting, hiring, training, and counseling QRC personnel.
Advocates and supports the Flowserve performance culture and ensures that performance is actively differentiated and managed within the team
Degree holder in Manufacturing / Mechanical Engineering or related discipline
At least 5 years relevant experience in the manufacturing industry of which 1 year must include operations management
Experience in manufacturing process improvement tools like Kaizen, Lean, 6-sigma, SPC. 6S etc.
Communicates effectively with the full range of internal stakeholders—from associates to leadership— and ensures that programs, processes, and initiatives within the business unit or function are communicated in a clear and effective manner.
Capable of quickly establishing credibility, influencing constituencies, and persuading professionals at all levels.
Excellent analytical and strategic skills.
Establishes conditions systematically for high-performance teamwork based on the requirements of the situation.
Strong drive to make things happen and a strong “can do” attitude
Preferred Experience / Skills:
Experience in rotating equipment repair and/or operation is preferred.
Knowledge of service environment activities including DCI, machining, assembly, test, and field service for rotating equipment.
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