Join one of the largest suppliers of industrial and environmental machinery Flowserve as Sales Support Representative in Marcianise . At the Flowserve you will perform tasks as listed below, Apply Flowserve career in Marcianise.
Position : Sales Support Representative
Location : Marcianise , Italy
Job Category: Sales
The Sales Support Representative is key member of the EMA AM Commercial Operation team and will provide real-time support to Customers in the assigned Region for Flowserve spare parts quotation and order review and handover. The role will work closely aligned with End-User Sales teams, in order to keep a clear and effective commercial approach, and with Operations, to ensure consistent execution of Customer POs; he / she will act independently to execute the assigned tasks, with the objective to solidly sustain the spare part business development, ensuring to meet, and possibly exceed, the customer expectations.
The ideal candidate is an expert Customer Service / Commercial professional, who has matured a multiyear experience in similar positions.
Responsibilities & Requirements:
Act as single point of contact for sales and customers about Pump Spare Parts Quotations within the specific area of responsibility.
Be accountable / responsible for spare parts quotation activity, after clarifying the incoming requests of quotations, from technical and commercial standpoint. Leverage on pricing and interpretation as needed whenever prices/deliveries are not available in the systems. Ensure a consistent commercial approach, in line with market expectations. Ensure the offers are issued on time, respecting and possibly anticipating the due date. In case of delay, promptly inform counterpart about new expected delivery date.
Be accountable / responsible for T&Cs, SAP, C&C review and approval and any other legal and compliance requirement
Be accountable / responsible to review the PO originated by customers, ensuring full compliance to acceptable terms before transferring the PO to BU.
Be the Customers interface for any request, update, communication relevant to PO execution; be the reference point for any change order request.
Ensure all new spare part opportunities are duly loaded in Flowforce and synchronized with Flowparts.
Be accountable to follow up the open quotations; Visit customer in coordination with Sales Engineer if required, to duly support the negotiation process.
Proactively recommend upselling, eventually involving the technical team for alternatives or complementary products.
Ensure that the forecast of any single opportunity is duly updated basing on feedback received from Sales Engineers and from direct calls to customers.
Monitor Customer satisfaction, taking adequate action to improve the Customer experience
The successful candidate will have:
Excellent English, both spoken and written. Any third language is a plus;
Commercial experience in a B2B environment;
Commercial and/or Technical Bachelor’s degree is a plus;
Deep knowledge of main IT application tools, proficiency in MS Office packages (Excel, Power Point);
Availability to travel when required;
Knowledge of centrifugal pumps and/or rotating equipment, material specifications, metallurgy, inventory control, estimating knowledge and a general understanding of the sales cycle is a plus.
Solid commercial drive;
Marcianise – Italy
Position will report solid line to Subregional Spare Parts Supervisor – Africa
Preferred Experience / Skills:
Excellent communication skills; able to communicate with Customers, Sales and Operations;
Ability to make things happen across different functions within the Operations / Platforms;
Ability to prioritize and proactively complete tasks across Organizations;
International mind set.
Aim: Are you engineer or from relevant fields? Highfit Jobs is great fits for you to find latest engineering jobs update for Marcianise engineers, Apply Flowserve Sales jobs in Marcianise as Sales Support Representative.