Sales Support Representative in Woodridge

Full-time @Flowserve in Indirect Non-Manufacturing/SG&A jobs
  • Woodridge, Illinois United States View on Map
  • Apply Before : January 25, 2023

Job Description

Join one of the largest suppliers of industrial and environmental machinery Flowserve as Sales Support Representative in Woodridge Illinois. At the Flowserve you will perform tasks as listed below, Apply Flowserve career in Woodridge.


Position : Sales Support Representative

Location : Woodridge Illinois, United States

Job Category: Indirect Non-Manufacturing/SG&A


Job Details

Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Role Summary:

The Sales Support Representative (SSR) is the primary point of contact for the customer and collaborates with Engineering, Manufacturing, Quality, and other departments to respond to customer inquiries. The successful candidate will be able to work effectively with our extensive parts catalog, drawings, and many other reference materials to support our customers. The SSRs will work closely with Sales Engineers and Application Engineers to satisfy our customers’ needs.

Responsibilities & Requirements:

Customer focused with a results-driven mindset.

Respond to phone and email inquiries for pricing, parts availability, order status, expedite requests, etc.

Process orders, quotations, and change orders quickly and accurately. etc.

Discuss and negotiate terms with customers, including lead-times in accordance with operational capacity, delivery terms, and payment terms.

Demonstrate an understanding of the needs of the customer and the Company to establish win-win agreements and relationships. Review contracts.

Resolve Accounts Receivable issue with the ability to assert specific terms and apply credits and discounts as required.

Understand and comply with legal requirements (e.g., SOX, Export Compliance, Terms and Conditions, ISO, etc.).

Ability to work in a fast-paced environment, while ensuring effective communication and collaboration across varying functional/business platforms.
Promote a positive and professional working atmosphere, where the status quo is challenged to improve, and the team is driven toward creating an exceptional customer experience.
Experience in sales or customer service in an engineered manufacturing environment with proven success in administrating commercial and/or government contracts.
Demonstrate success in influencing people through effective collaboration, problem-solving and relational engagement.
Lead coordination efforts on applicable aftermarket quotes while ensuring close collaboration and communication with all applicable stakeholders.
In collaboration with Sales leadership team ensure continuous improvement projects are executed and delivered to meet objectives.
Support 30 day/ quarterly sales forecast and monthly outlook processes.
Strong problem-solving skills, able to work independently and be a team player with a global mindset and approach.
Proficiency in Microsoft Office package.
Other duties as assigned.

Preferred Experience / Skills:

Strong problem-solving skills, able to work independently and be a team player with a global mindset and approach

Excellent organizational skills, able to establish priorities and work to specific deadlines with little supervision
Experience with customer relationship management

Experience in pricing, contract review, and SAP (or similar ERP system)
AS or AA Degree and / or 3-5 years relevant experience

Req ID : R-399

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as result of your disability. You can request a reasonable accommodation by sending an email to In order to quickly respond to your request, please use the words “Accommodation Request” as your subject line of your email. For more information, read the Accessibility Process.


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